Questions don’t always come to mind mid-treatment. Often, they come up later, when the clinic is closed and the options to get in touch are limited.
Jane has an update that changes that. With Patient-initiated Secure Messaging, patients can start the conversation through the Jane for Clients app or patient portal, and practitioners can respond on their own time.
In our latest product updates newsletter, we shared more on this. But June was a big month, and we had a few more updates to share, including:
- Treatment Add-Ons for patients to book
- Secure Messaging lets patients initiate the conversation
- Group Telehealth expanded for unrelated clients
- A new Google Tag Manager integration
- AI Scribe becoming available in the UK
Below is everything we shared in June’s newsletter. If you’re new to Jane and a certain feature or update has piqued your interest, reach out. We’d love to show you around.
Patients can now book Treatment Add-Ons
Your online booking page should include everything you have to offer, add-ons included.
Treatment Add-Ons let you attach optional services to a primary treatment. If your patients need hot stones with a massage, or dermaplaning with a facial, they can now select these options on your Online Booking page.
With this update:
- You can set up add-ons in your treatment settings, link them to the treatments they belong to, and choose which ones are available for patients to select when booking online
- Patients see relevant add-ons at the moment they’re booking, not a long list of every offering you have
- Add-ons extend appointment time and price automatically, so the schedule stays accurate
- Each add-on has its own online booking setting, so you control what’s patient-facing and what stays internal
Learn how to set up Treatment Add-Ons
Secure Messaging lets patients initiate the conversation
For a while now, practitioners could message patients directly through Jane. Now, patients can reach out to them first.
Secure Messaging has been available in Jane for Canada and US accounts for some time, and it’s picked up a lot of ground since launch. Things like file sharing, push notifications, a messaging side panel in patient profiles, and clinic guidelines have become a real part of how clinics communicate.
But one of the missing pieces was patient-initiated messaging. Now it’s here. Patients can start a new conversation directly from the Jane for Clients app or patient portal, and they’ll see a dropdown of eligible staff based on their appointment history, so messages land where they should.
A few things worth knowing:
- Patient-initiated messaging is off by default. Nothing changes in your account unless you turn it on
- When you’re ready, find it under Settings → Secure Messaging → Allow Patient to Start Conversations
- Patients can message from the Jane for Clients app or from the patient portal on mobile or desktop
Learn more about Secure Messaging
Group Telehealth now works for unrelated clients
Group therapy and wellness classes often include people who don’t know each other. Group Telehealth now supports exactly that.
Until now, Group Telehealth in Jane worked well for clients who were already connected in your account. But for practitioners running group therapy, support groups, or multi-participant classes, the people showing up often have nothing to do with each other. That gap has been closed.
Jane’s Group Telehealth add-on now supports up to 15 participants who are unrelated in your system, no workarounds, no additional tools. You can run your session entirely within Jane, the same way you would any other telehealth appointment. And yes, pricing stays the same at $15/month.
Learn how Group Telehealth works
Connect your Google Ads to your Jane booking flow
Running paid digital marketing for your clinic? Now you can see which ones are actually turning into booked appointments.
Jane’s new Google Tag Manager integration connects your Google Ads and Google Analytics accounts to Jane’s booking flow, so you can see which campaigns are leading to real patient bookings with accurate data on booking value, location, and more.
With the Google Tag Manager integration, everything runs through Jane’s infrastructure. No third-party scripts touch the booking page, and patient data is stripped before any event leaves Jane’s systems. You get the marketing insight without the privacy tradeoff.
Set up the Google Tag Manager integration
🇬🇧 AI Scribe is coming to the UK
United Kingdom, it’s your turn to give AI Scribe a spin. 🎉
If you’ve been watching AI Scribe roll out in other markets and wondering when it would reach you, the wait is almost over. Starting July 1, practitioners in England, Scotland, and Wales can use AI Scribe to generate draft chart notes for review.
The goal with AI Scribe is to help make charting and documenting simpler, and hopefully give you a bit more breathing room in your day. Just record, dictate, or upload your session, and it creates a first draft of your note in seconds. This lets you focus on your patients, not your paperwork.
Honourable Mentions
- VitaminLab Integration: Jane now integrates with VitaminLab, a custom supplement formulation platform. From a patient’s chart, you can launch VitaminLab, build a fully custom formula from 250+ professional-grade ingredients, and have the details sync back as a draft chart entry in Jane. No manual data entry, no clinic inventory to manage. Available on all plans at no additional cost to your Jane subscription. For a limited time, Jane customers who create a new VitaminLab account get 10% off for their first three months.
- AI Scribe now available in Bermuda, Cayman Islands, and Barbados: AI Scribe is continuing to expand. Practitioners in Bermuda, Cayman Islands, and Barbados can now add AI Scribe to their Jane account.
- 🇺🇸 ERA Improvements: Remittance reconciliation just got faster. For clinics using Jane’s Insurance add-on, a redesigned ERA workflow now lets you apply multiple claim responses in bulk. New Allowed and Adjusted Amount columns, a consolidated flow, and pre-check validations help you move quicker and catch issues before they happen.
- Add ‘Favourites’ in Medication Management: If you’re updating patient charts and finding yourself re-entering the same medication details over and over, there’s a quicker way now. Practitioners using Medication Management in early access can now save frequently used medications to a personal favourites list and pull from it directly when updating a patient’s chart.
- 2-Step Verification via phone call: Not everyone has a mobile handy at the office. But that shouldn’t stop you from verifying your login. So we’ve added a new option: receiving your verification code from a phone call instead. It works with any phone, clinic line, landline, or home number, and sits alongside the existing Authenticator App and Text Message options as a fallback.
Keep up-to-date on everything that’s new in Jane with our Changelog.
The Side Notes:
Wednesday, July 22nd, 2026 | 11:30 am PT | 2:30 pm ET
The Empty Chair: No-Shows, Cancellations, and Keeping People Coming Back
No-shows and last-minute cancellations cost more than a gap in your day. In our upcoming Ambassador Office Hours, join your brand new host Carrie Jackson and guests for an honest about the policies that actually work, the words to use so they land as fair, and how to hold a boundary without feeling like the bad guy.
That’s all for now ✨
If you have thoughts, questions, or ideas you’d like to share, reach out any time. We’d love to hear from you. 💙
Until next time,
Ali and Trevor, Co-Founders of Jane