Security and Trust

Security, Privacy, Policies, and More.

Here at Jane, privacy and security are always top of mind. In fact, Jane has an entire team that dedicates 100% of their time to prioritizing your patients' privacy and the security of your data. At Jane, you are not just buying software, you're investing in a team.

On this page, you can:

  • Access any of our public-facing policies and documents, such as our Terms of Use, Privacy Policy, and Data Processing Addendum
  • Check out our guides to know more about what we're doing, and what you can do to keep your data safe
  • Learn more about what it means to be SOC 2 Type 2 Certified


Here you'll find the policies that you, and we, are subject to.

Click the links below to access each policy.

Security is everyone's responsibility

Learn more about what we're doing to keep your data secure and what you can do to set up your account and use it more securely day-to-day.

Status Page

Is something not quite right on your end? Check out our Status Page. If you're not seeing any issues flagged there, reach out at [email protected] or by phone at +1 (844) 310-5263 to connect with our Support Team.

We are now SOC 2 Type 2 Certified

SOC 2 compliance is based on specific criteria for managing customer data correctly, which consists of five Trust Services Categories: security, availability, processing integrity, confidentiality, and privacy. Curious to learn more about what it means to be SOC 2 Type 2 Certified? Take a peek at this guide.

If you have any questions around privacy or security, we can be reached at [email protected] as well as [email protected]

You can file an Ethics & Compliance report here.