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Jane's AI Principles

Understanding Jane’s Approach to AI

As we explore the benefits of AI technology to help more helpers, we want to provide you with an understanding of our AI principles.

These principles will ground the decisions we make when using this technology to imagine and create AI-powered solutions for clinics, influence how we introduce and educate clinics on AI-powered clinical features, and will continue to evolve as this technology does.

💡 Just a heads up, Smart Preview [Beta], our first AI-powered feature, is still in the experimental phase. This means that the feature may evolve, change, or we may go back to the drawing board entirely—but is fully secure and compliant to use with real patient or client data.

Jane’s AI Principles and Our Promise to You

Customer agency, control, and visibility

  • We believe you should be in control of your Jane experience. With this in mind, Account Owners must opt-in to any clinical features in Jane powered by generative AI, and can manage their clinic’s access to these updates.

  • Just to be clear, your patient and clinic data? It’s all yours. We won’t be sharing it with other clinics, or using it to train our AI models.

  • Jane features powered by AI will be presented as suggestions, that can be modified, accepted, or rejected.

Customer education and empowerment

  • We want to build and maintain your confidence in your use of generative AI to manage clinical tasks, and so will disclose when clinical features are powered by generative AI.

  • We’ll always ensure you’re clear on which key privacy and security criteria our use of AI meets, like HIPAA and PIPEDA-compliance

AI ethics and patient care

  • Jane will use AI only for practical solutions for practitioners; and will not be misused.

  • We promise to use AI to give Jane clinics a super-power with administrative tasks that complement your existing know-how— and won’t meddle with your clinical care.

  • As best practices in AI evolve, so will how we apply them at Jane to help clinics. We will continue to monitor and adapt to the changing compliance policies around AI and healthcare.

If there’s anything you’re curious about or need help with, just shoot us an email at [email protected]. We’re always here to chat and clear up any questions you might have.

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