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Jane's Guide

Here's all the help you need to use Jane.


Integrations

  1. Guide
  2. Integrations

  • Jane Websites - AI Website Builder

    Visit the Jane Websites Knowledge Base for more help articles. Keep reading to learn how to begin setting up your Jane Website.

  • Google Analytics

    If you would like to nerd out on the stats of how many people are using your online booking site, you can use Google Analytics.

  • Mailchimp

    Mailchimp is an email marketing platform that allows you to create and automate personalized journeys for many customer scenarios. You can manage your contacts, send emails, and track results of your clinic’s email campaigns.

  • Mailchimp Integration: A Troubleshooting Guide

    ​Every once in a while with changes to the code and full-on software updates, we see the communication between Jane and Mailchimp get disrupted. No fear, however! If you head to the integrations area of your Jane account, you can manually push an update to your mailing list with just the click o...

  • Physitrack - Setting Up Your Integration

    💸 Jane users get a special discount on their monthly or annual Physitrack subscription! Head to Settings > Integrations in your account and grab the discount code to use when signing up for your Physitrack account.

  • Physitrack - Using Jane & Physitrack Together

    Once your Physitrack/Jane integration is all setup, you can begin using it with just 2 clicks from a patient’s chart. Click Here for help with setting up the integration.

  • Pacific Blue Cross - Setting up your PROVIDERnet Integration

    This guide will walk through everything you need to set up your Pacific Blue Cross PROVIDERnet integration so you can begin directly billing claims from the comfort of your Jane account.

  • Pacific Blue Cross - Submitting Claims Through the PROVIDERnet Integration

    If you’re brand new to submitting to Pacific Blue Cross, you can skip past this portion about transitioning insurance policies.

  • Pacific Blue Cross - Reversing Claims Through the PROVIDERnet Integration

    Sometimes you might need to make changes to a claim sent in by accident or with errors and you can do so right from within Jane.

  • TELUS eClaims - Setting Up Your TELUS eClaims Integration

    ❗️ Please Note: This integration is only available on the Practice or Thrive plans with our Insurance add-on. Check out our guide on Missing the Insurers Tab? Adding the Insurance add-on to the Practice or Thrive Plan for more details on how you can upgrade your subscription.

  • TELUS eClaims - Submitting Claims and Eligibility Checks Through the TELUS eClaims Integration

    This guide document is full of valuable information to get you up and running with TELUS eClaims as smoothly as possible. Please read it carefully, and then feel free to jump to each section below to brush up on anything you may have missed.

  • TELUS eClaims - Reversing Submissions Through the TELUS eClaims Integration

    From time to time, you might need to reverse a TELUS eClaim that was submitted by accident or with errors. You can do this directly within Jane!

  • Subscribing to your Calendar (For Patients)

    If you’re helping your patients subscribe to their calendars there are two main ways to do this which we’ll cover in this guide. Lastly, we’ll go over a few tips including how patients can reset their calendar links if needed.

  • Deep dive into calendar subscription issues with iCalendar

    This guide will be for those who have already gone through the basic troubleshooting steps for Calendar Subscriptions. If you’re landing on this guide first, head on over to Troubleshooting your Subscribed Calendar to try the basic steps first.

  • Subscribing to Your Calendar (for Staff)

    Any staff member can easily add Appointments and Shifts to their calendar software by using the Private Calendar URLs listed in their staff profile.

  • Troubleshooting Tips for Subscribed Calendars

    If you’ve landed on this guide it sounds like you might be having troubles with your Subscribed Calendar from Jane.

  • Physitrack FAQ + Troubleshooting

    Each Physitrack account will integrate with one Jane clinic at a time. The integration between Jane and Physitrack isn’t specific to a clinic, so if a program was updated or assigned Jane wouldn’t know where to send the updates to.

  • TELUS eClaims FAQ + Troubleshooting

    This guide is a compilation of some of the most frequently asked questions around Jane’s TELUS eClaims integration, errors and troubleshooting tips.

  • How to Send an Automated Birthday Email

    To do this, you’ll need to take advantage of Jane’s Mailchimp integration, which allows you to pass information to Mailchimp on patients who have consented to receive promotional materials from you. If you haven’t already set that up, it would be a good idea to check out this Guide doc on setting...

  • Integrations Hub & FAQ

    Welcome to our Integrations hub page. Here, you’ll find information about each integration and some guides to get you started. We also have some frequently asked questions below. As always, if you have any questions that aren’t answered here, don’t hesitate to reach out to us and we’ll be happy t...

  • Integrated Outbound Fax

    📣 Head’s up! Since recording this video, the steps to copy your API Key have changed slightly. Check out this section of the guide below for details.

  • Fullscript Integration

    Welcome to our Fullscript guides for Canada and the US. The Fullscript integration helps streamline your workflow while supporting better patient outcomes and delivering personalized care.

  • Cyberimpact Integration Hub

    Cyberimpact is a Canadian email marketing platform that helps clinics stay connected with patients between appointments. With Jane's Cyberimpact integration, your patient list syncs securely from Jane to Cyberimpact, where you can build and send:

  • Integrated Home Exercise Plans with Wibbi

    Jane’s integration with Wibbi makes it simple to prescribe and manage home exercise programs. With just a few clicks, practitioners can connect their Wibbi account to Jane. Once connected, you’ll be able to:

  • Google Tag Manager Hub

    Jane's Google Tag Manager integration lets you connect your Google Ads and Google Analytics accounts to your Jane booking flow. Once connected, Jane sends booking conversion data directly to Google so you can see which campaigns, channels, and ad clicks are driving new patient bookings.

  • How to Add a Google Analytics Tracker

    To add a Google Analytics tracker to your Google Tag Manager integration in Jane, follow these steps. Once complete, your GA4 account will be listed on the Google Tag Manager integration page with the date it was added.

  • How to Add a Google Ads Tracker

    To add a Google Ads tracker to your Google Tag Manager integration in Jane, follow these steps. Once complete, your Google Ads campaign will be listed on the Google Tag Manager integration page.

  • Google Analytics Integration vs. Google Tag Manager

    The two integrations serve different purposes and send different levels of data to Google.

  • What will I see in GA4 after setting up my Google Tags Tracker?

    Once you connect GA4 through the Google Tag Manager integration, Jane sends booking conversion data from your online booking site to GA4 automatically. The following standard GA4 reports become populated with booking data.

  • What will I see in Google Ads after setting up my Google Ads Tracker?

    If you connect Google Ads through Google Tag Manager, booking conversion data from your online booking site flows directly into your Google Ads account. The following reports and features become populated with real booking data.

  • VitaminLab Integration Hub

    VitaminLab is a custom supplement formulation platform. Rather than recommending products from a catalog, practitioners can specify exact ingredients, dosages, and delivery forms to create a formula tailored to each patient. VitaminLab compounds the formula and ships it directly to the patient, w...

  • How to Set Up the VitaminLab Integration

    To connect your VitaminLab account to Jane, follow these steps. Once connected, the VitaminLab Pro tab will appear in each patient's profile, and you can begin creating custom supplement formulas from their chart.

  • How to Create a Custom Supplement Formula with VitaminLab

    To create a custom supplement formula for a patient, follow these steps. Once complete, a draft chart entry containing the formula details will appear in the patient's chart tab in Jane, ready for you to review and sign.

  • How is VitaminLab different from Fullscript?

    Fullscript and VitaminLab solve different problems. Fullscript is a product catalog: practitioners use it to recommend existing supplements from a curated selection of brands. VitaminLab is a custom formulation platform: practitioners use it to build a formula from scratch, specifying exact ingre...

  • How to Connect the Cyberimpact Integration

    Connecting Jane to Cyberimpact lets you sync your patient list and start sending marketing emails. Once connected, your eligible patients will begin syncing from Jane automatically.

  • TrustDrivenCare Hub

    Connect TrustDrivenCare to Jane to send two-way SMS, automated reminders, and targeted patient outreach.

  • How to Connect TrustDrivenCare to Jane

    Sign up for TrustDrivenCare and their team will connect your TDC and Jane accounts during a 1:1 onboarding call.

  • How Do Jane's Communication Tools Work with TrustDrivenCare?

    Learn how TrustDrivenCare works alongside Jane's built-in SMS and email reminders, and which settings to review after connecting.

  • What Information is Shared Between Jane and TrustDrivenCare?

    Find out what patient and appointment data syncs from Jane to TrustDrivenCare, and how TDC handles privacy and compliance.

  • How Much Does TrustDrivenCare Cost for Jane Users?

    New TrustDrivenCare customers who use Jane get an introductory rate of $49 USD total for the first 3 months on the Enhanced Plan.

  • How to Set Up a Google Ads Conversion Action

    To set up a Google Ads conversion action for Jane's server-side Google Tag Manager integration, follow these steps. Once complete, you'll be ready to connect your conversion action to Jane.