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Start Here
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Setting Up and Using Jane Payments
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Jane Payments Terminal
With the Jane Payments Terminal, you can link to each of your practitioner’s bank accounts to send them their payments directly. 💸 Yep, you heard that right, no need for multiple terminals.
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FAQ & Troubleshooting
Have questions about Jane Payments? We’d love to help! This page links you to our troubleshooting and FAQ guides for Jane Payments and the Jane Payments Terminal. If you don’t see what you’re looking for here, please don’t hesitate to get in touch with us.
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How to Save and/or Remove a Credit Card on a Client’s Profile
With Jane Payments, you can safely add and save credit card information for your clients right within their profiles. There are a couple of different places where this information can be safely added so let’s dive in!
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Jane Payments FAQ
Feel free to click through the links below to find answers to our most frequently asked questions, or hop to the bottom to find additional resources. If you don’t find the answer, please don’t hesitate to get in touch!
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Switching Payment Processors
First, you’ll need to set up Jane Payments. To do this, full-access users can start by heading to Settings > Jane Payments. If you’re ready to go, click the blue “I’m in, let’s do this” button and follow the on-screen prompts and questions.
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Verification for your Jane Payments account
We’ve partnered with our friends at Stripe to help us power Jane Payments behind the scenes. When you first sign up for Jane Payments, after you’ve processed a few credit card transactions, or due to regulatory updates such as the Know Your Customer Obligations, they might reach out to you by ema...
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Jane Payments & Stripe Canadian Verification FAQs 2024 🇨🇦💰
Our payments partner Stripe requires more information from many of our Canadian Jane Payment accounts due to a regulatory update. If this update is required on your account, you will be notified by Stripe, Jane, and with a banner found by heading to Settings > Jane Payments. Depending on the spec...
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Investigating Your Jane Payments Payouts🕵️♀️
In this guide, we’ll walk you through the data displayed in the Jane Payments Payout Report. We’ll also share tips on reconciling your payouts with your bank statements and offer advice on troubleshooting if you’re not receiving your payouts.
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Step 3: Taking payments online and on the terminal (via Jane Payments)
It sounds like you’re ready to take your first payments in Jane.💰 How exciting!