Telehealth Hub : Start Here

Jane's Telehealth feature lets you connect with patients virtually, directly within Jane. No external platform needed. All Telehealth appointment types are HIPAA, PIPEDA, and GDPR compliant.

Are Group Telehealth Appointments Secure?

Yes. All Group Telehealth appointments in Jane are HIPAA, PIPEDA, and GDPR compliant. Here's what that means in practice:

How to Create a Telehealth (Couples & Families) Treatment

Before creating a Telehealth (Couples & Families) treatment, the practitioner running the session must have Group Telehealth enabled on their account. See our guide on How to Enable Group Telehealth for a Practitioner to get that set up first.

Turning on Virtual Backgrounds for Telehealth

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

How to Join Your Telehealth Appointment (For Clients)

This guide assumes you already have a Telehealth appointment booked with your provider. If you're unsure, reach out to your clinic directly.

Behavioral Health Hub

We created this hub for our behavioral health practitioners so you can find everything you need all in one place. You can refer to this page when setting up your account and reference key behavioral health workflows as you continue using Jane.

Weighing the Benefits of Telehealth: Questions and Considerations

Telehealth (1:1) Hub

Jane's Telehealth (1:1) feature lets you host secure, one-on-one virtual appointments directly in Jane. No external platform needed. Telehealth (1:1) is included in all Jane plans at no extra cost.

How to Create a Telehealth (1:1) Treatment

To create a Telehealth (1:1) treatment in Jane, follow these steps. The treatment can then be scheduled like any other appointment and will be available to assign to practitioners in your clinic.

Telehealth (Couples & Families) Hub

Jane's Telehealth (Couples & Families) feature lets you host secure virtual sessions with related clients, like couples or family therapy sessions. Each session supports up to 12 participants joining from separate devices. Telehealth (Couples & Families) is part of the Group Telehealth add-on, wh...

How to Join Your Telehealth Appointment (For Practitioners)

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Jane for Clients Mobile App: Joining a Telehealth Appointment

Telehealth: A Troubleshooting Guide (Mobile Device on a Browser)

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

AI Scribe for Telehealth Hub

AI Scribe works with Jane's Telehealth feature to automatically transcribe your sessions and generate chart drafts. Once your call ends, AI Scribe summarizes the transcript using the chart template or draft entry of your choice and creates a new chart entry ready for your review.

Telehealth (Groups & Classes) Hub

Jane's Telehealth (Groups & Classes) feature lets you host secure virtual sessions with unrelated participants, like therapy groups, skills groups, or peer support sessions. Each session supports up to 15 participants, and each participant is billed separately.

How to Book a Telehealth Appointment (1:1)

To book a Telehealth (1:1) appointment in Jane, follow these steps. Once booked, your client will receive a confirmation email and a reminder email with a link to join the video call 30 minutes before the session starts.

Can I Limit My Telehealth Availability to Specific Days or Times?

Yes, you can do this using Jane's Tags feature. Tags let you match treatments to specific shifts, so a Telehealth treatment will only appear as available in online booking on shifts with a matching tag.

Audio and Video Settings for Telehealth

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Advanced Settings for Telehealth

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Telehealth: Miro Whiteboard

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Breakout Groups for Telehealth

Breakout groups let you split participants into smaller groups during a Telehealth session. This is useful for group therapy sessions where you want to give participants time to work in smaller groups before reconvening.

Turning Off Apple Reactions on Telehealth Calls

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Can I Record My Telehealth Session?

No. Video, audio, and chat cannot be recorded during a Telehealth session in Jane. This includes recordings initiated by the practitioner only, such as recording yourself without the client. This approach keeps Telehealth HIPAA compliant and addresses privacy concerns raised by clinics.

Does the Practitioner Need to Join First, or Can the Client Start the Call?

Either party can join first. Here's what happens in each scenario:

Where Can I Find the Link for a Client to Join a Telehealth Session?

Clients receive an appointment reminder email with a link to join the video call 30 minutes before their scheduled appointment time. If a client hasn't received the email or needs the link resent, you can trigger it manually:

How to Book a Telehealth (Couples & Families) Appointment

📣 Heads up: For clients to book a Telehealth (Couples & Families) appointment online and add their own family members as participants, they'll need a Relationship set up in Jane first. See our guide on Patient Relationships for details.

What Happens if I Sign Up for or Cancel Group Telehealth Partway Through the Month?

Can Two Practitioners Join a Telehealth Appointment?

No, our Group Telehealth offerings support one practitioner joining a call with up to 12 related clients for Telehealth (Couples & Families) and 15 for Telehealth (Groups & Classes).

Why Does Group Telehealth Cost $15 Per Practitioner Per Month?

Jane's Telehealth (1:1) feature is included in all plans at no extra cost. Group Telehealth is a separate add-on because it required additional development to meet the same security and compliance standards as 1:1 Telehealth, while also supporting multiple participants in a single session.

How to Schedule a Telehealth (Groups & Classes) Appointment

Scheduling a Telehealth (Groups & Classes) appointment works differently from a standard one-on-one appointment. Similar to an in-person Class, you start by adding an empty appointment to the schedule to open the session. Participants can be added administratively or they can book online if avail...