Jane's Guide Here's all the help you need to use Jane.

Welcome to the Jane Guide

This guide is a growing library of tips and instructions for having the best experience with Jane.

On the left, you can check out guides on every topic imaginable, including our Training Courses! These are structured learning sets that take the guesswork out of learning Jane. We’ve heard they’re great for training new staff.

✨ New Feature Highlight

Online Appointments for Groups

It’s happening: the next chapter in Jane’s telehealth story is beginning. We’re excited to announce the availability of Online Appointments for Groups!

You can now securely and easily connect with up to 12 related clients in one virtual session. No need to leave Jane for couples and family therapy, as booking, meeting, charting and payments come together with ease and our video experience has been updated to include blurred backgrounds, hand raising, in-call chat, and more.

Online Appointments for Groups is our first optional add-on, available to add to any Jane plan. Simply sign up any practitioners that need this option, for $15 per practitioner, per month. 1:1 Online Appointments will continue to be free.

We built Online Appointments for Groups so Jane clinics, particularly those helping families and couples, could run amazing sessions without the need to leave Jane. We want you to know that while this works best for related clients this is not the end of our telehealth journey. We’re so excited to continue to grow this feature with your feedback, so please feel free to get in touch to let us know how we can continue to create helpful telehealth experiences that meet your needs.

Ready to learn more?

Take a look at how Online Appointments for Groups can help you connect with more clients at once, and head to Settings in your Jane account to get set up in a few seconds.

A note from our co-founder, Ali, on why we chose to make this an add-on:

A paid add-on is new for Jane. It’s new for you as our Customer Community. So we know it can create questions. I’ll see if I can answer them.

The world of video conferencing has infrastructure that is charged by the minute, and the more participants the more minutes are charged. In a one-hour call with 5 participants, Jane will be billed for 5 hours of video call time. Because offering this feature has an added cost, if we did not add a fee, Jane would actually be making LESS money to provide your account than before we added the feature. And the more you used it, the less we would make. And I remember my mother teaching me a valuable business lesson when she was running her own physiotherapy practice.

She told me about a bakery that sold loaves of bread for $1 but it cost them $2 to make every loaf. When the baker found he was losing money and was asked about a plan to save his business he responded: “I guess I’ll have to sell even more bread!”

This story has always stuck with me about the importance of making sound business decisions. I loved the absurdity of the thinking that selling more at a loss would lead to success and of course, eventually, this baker would no longer be able to sell any bread at all. So his customers would not be happy in the long run either.

We do have a few features planned that we will offer as add-ons, and we plan to continue to expand all the solutions we offer to your practices - but hopefully the onus is on us here at Jane to make the feature worth the price.

I always want you to feel like Jane is outsized value to the cost to your practice. And I think that sets the bar high for us to deliver a delightful helpful experience.

This feature will not end here. We’ll keep developing to make that $15 feel like you would pay triple: because the way the group appointment experience is integrated into your clinical life is so seamless and simple and delightful that you couldn’t imagine how you managed without it!

That’s our bar and I hope you’ll keep working with us as we keep developing to reach it.


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