Shelby and Michelle received Jane’s Stevie AwardⓇ on behalf of the entire Support Team.
A really proud moment for a really great team
The best support calls end with someone feeling a little better than when they started. Not just closing a ticket, but making someone’s day feel easier so they can get back to doing the work they love. That belief earned Jane’s Support Team a Bronze Stevie® Award in 2023, another Bronze in 2025, and this year a Silver Stevie® Award for Customer Service Department of the Year in Computer Software at the 20th annual Stevie Awards for Sales & Customer Service.
We’re so proud of that, and a little bit amazed every time. This year’s competition drew more than 2,100 nominations from organizations across 41 countries, which makes the recognition feel that much more meaningful.
Marc Dyer, VP of Customer Success at Jane, puts it this way:
“At Jane, great support is not an afterthought, it’s core to who we are. Our Support Team shows up every day with skill, empathy, and dedication to help practitioners navigate the realities of running a clinic. We’re proud to support a community doing such meaningful work, and we’re grateful for the trust they place in us.”
Built for the people behind the practice
So, what keeps the support team motivated and raising the bar year after year? It’s the community on the other side of every conversation. Practitioners are out there doing genuinely hard, meaningful work: helping people feel better, move better, heal. We take it seriously that they trust us to help keep their practices running.
That’s the mission we keep coming back to: Help the Helpers. It shapes how we build our product, and it’s the heartbeat behind everything our Support Team does.
Thank you for trusting us with your practice.
— The Jane Team
And if you’re curious about Jane, we’d love to meet you.
Read the full press release below:
Jane App Recognized with 2026 Silver Stevie® Award for Outstanding Customer Service in Software Technology
VANCOUVER, BC — [April 7, 2026] — Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie® Award for Customer Service Department of the Year in Computer Software (100 or More Employees), at the 20th annual Stevie Awards for Sales & Customer Service.
This award reflects the level of care and support experienced by the practitioners and clinics who rely on Jane every day. In an industry where support is often automated or limited, the focus has remained on offering every customer unlimited access to real, human help from a trained specialist, regardless of size or plan.
Marc Dyer, VP of Customer Success at Jane, shares, “At Jane, great support is not an afterthought, it’s core to who we are. Our Support Team shows up every day with skill, empathy, and dedication to help practitioners navigate the realities of running a clinic. We’re proud to support a community doing such meaningful work, and we’re grateful for the trust they place in us.”
This year’s Silver marks Jane’s third Stevie Award, following Bronze wins in 2023 and 2025, underscoring a continued investment in delivering high-quality, human-powered support to a growing community of practitioners.
The Stevie Awards for Sales & Customer Service recognize the world’s top organizations for achievements in customer service, business development, and sales. This year’s competition received more than 2,100 nominations from organizations of all sizes and industries across 41 nations and territories.
Stevie Awards president Maggie Miller stated, “The remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver.”
About Jane Software Inc.
Jane is a practice management platform and EMR built for health and wellness practitioners. Trusted by more than 245,000 practitioners worldwide, Jane pairs intuitive, adaptable technology with outstanding service to deliver a rare combination of innovation and empathy for clinics, practitioners, and their patients. Launched in 2014 and headquartered in North Vancouver, Jane is on a mission to Help the Helpers.
For more details, visit: jane.app, jane.app/pricing, and jane.app/careers.
For media inquiries, please contact: Denzil Ford, Director of Marketing Communications, Jane Software Inc., [email protected]
SOURCE Jane