As Peter Drucker once said, “If you can’t measure it, you can’t improve it”.
Ratings & Reviews in Jane
Well, we’ve got some good news, everybody gather ‘round! You now have an automated way to collect patient ratings & feedback for internal clinic use 🥳. This feature is intended to help practitioners & clinics improve their services — or, keep on keeping on just the way you are (especially if you are starting to see those 5-stars roll in!)
So, how does it work? Once you’ve completed the feature set-up, Jane will send a follow-up survey by email to your clients after their visit. In the survey, your client will give you a 1-5 star rating ⭐️⭐⭐⭐⭐ and share feedback about their experience for internal clinic use.
Ratings & Reviews with Google
As a bonus, clinics have the option to pair their Jane Ratings and Reviews with Google. This will prompt any patient with a 4 or 5-star rating to choose if they’d like to copy their review over to Google to share their rating & review publicly. How sweet it is to be loved by you! 🎶 🥰
Important! Not all disciplines allow you to post patient testimonials. If you are unsure of this, please reach out to your governing body. Jane is working hard on creating a region-specific list with some easy to digest information based on different regulatory bodys’ marketing standards. You can view the list here.
As you’re growing your clinic and attracting new clients, your online presence and discoverability is important. If you do choose to proceed with pairing your Ratings & Reviews with Google, Jane will prompt your patient to leave a Google Review when they give you a 4 or 5-star rating. You’ll just need to ensure your clinic’s location is set up with Google Reviews (there’s more on that below in our helpful guide document ⬇️ )
Jane’s Ratings & Reviews Report
You’ll also find a brand new report dedicated to showcasing internal clinic ratings and patient feedback. This feedback can reveal insights into your clients’ satisfaction and how you can improve your service to encourage more referrals.
Ready to get started?
Here are our latest guide documents that go over how to get started with Ratings & Reviews:
- Setting Up Ratings & Reviews
- Setting Up Your Location for Google Reviews
- Review Your Ratings (for Practitioners)
- Filling out a Rating Survey (for Patients)
- Ratings & Reviews FAQs
As always, let us know your thoughts! We love hearing from you. You can email us at firstname.lastname@example.org or we can be reached by phone between M-F 7AM to 5PM PST. Our number is 1-844-310-5263.