Is Jane PIPEDA Compliant?

Yes, Jane is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Is Jane Compliant with GDPR in the EU and UK?

Jane is compliant with both the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR). This guide outlines Jane's compliance framework and the built-in tools that help your clinic meet its ongoing UK and EU GDPR obligations.

Is Jane HIPAA compliant?

Yes, Jane is compliant with the Health Insurance Portability and Accountability Act (HIPAA).

FIPPA/FOIPPA for the BC Public Sector

British Columbia’s Personal Information Protection Act (PIPA)

Yes, Jane is compliant with British Columbia's Personal Information Protection Act (PIPA).

Is Jane Compliant with Alberta's Health Information Act (HIA)?

Yes, Jane is compliant with Alberta's Health Information Act (HIA).

Is Jane Compliant with Ontario’s Personal Health Information Protection Act (PHIPA)?

Yes, Jane is compliant with Ontario's Personal Health Information Protection Act (PHIPA). See the section on how Jane enables your compliance with PHIPA below for the features that support your clinic.

GDPR Consent and Reminder Settings for EU and UK

📣 Heads up: Compliance is a shared responsibility. Jane provides the platform, features, and documentation to support your clinic's compliance, but your clinic is responsible for how you collect, use, and manage patient data in your day-to-day operations. This guide is a general summary and is ...

HIPAA and Emailing Patients

Generally, yes, but HIPAA and CAN-SPAM have different requirements depending on whether your email is about patient care or marketing. Here's what you need to know.

Is Jane Compliant with the California Consumer Privacy Act (CCPA)?

Yes, Jane is compliant with the California Consumer Privacy Act (CCPA), with an important clarification.

Is Jane PCI-Compliant?

Yes, Jane is PCI compliant. This means that any card payments you take or store on file through Jane Payments follow PCI DSS (Payment Card Industry Data Security Standard) requirements.

Telehealth Appointments and Privacy Laws

Jane's Online Appointments feature includes encryption and other security controls and data residency measures designed to support your clinic's compliance with HIPAA, PIPEDA, GDPR, and other privacy legislation.

Creating & Storing Compliant Clinical Notes

Jane gives you the tools to keep clinical notes private, signed, and easy to track, from chart privacy settings to locked charts and the Activity Log. Your clinic is still responsible for meeting its own compliance requirements, and here's what's available to support you.

Is Jane Compliant with the U.S. 21st Century Cures Act?

Yes, Jane is compliant with the U.S. 21st Century Cures Act.

Security and Privacy Best Practices

Keeping your practice secure takes some setup upfront and good habits over time. This guide covers both: how to configure your Jane account securely, and practices to carry into your broader clinic environment.

How Is Patient Privacy Protected When I Contact Jane Support?

Jane has measures in place to limit our access to patient data when providing support, and there are a few things you can do to help protect patient privacy during a support interaction.

How To: Reset Your Jane Password

Jane's AI Principles

As we explore the benefits of AI technology to help more helpers, we want to provide you with an understanding of our AI principles.

Staff Access Levels

💡Heads up — this guide mentions some features that are not available on all plans. For more information, check out our pricing plans.

Deleting Patient Data Hub

Clinics are responsible for managing patient data throughout its lifecycle, from creating a patient profile to safely disposing of data that's no longer needed. This hub covers the options available in Jane for deleting, anonymizing, and managing patient records.

Privacy, Security, and Compliance Hub

How to Request Deletion of Patient Records in Bulk

If you need to delete a large volume of patient data, you can submit an authorization request to Jane's Privacy and Security team at [email protected].

How Do I Delete My Clinic's Jane Account?

If you've cancelled your Jane subscription and want your entire Jane account deleted, the Account Owner can submit a request to Jane's Privacy and Security team at [email protected].

What Happens When a Patient Requests Deletion of Their Data?

The Jane Account Owner is the legal custodian of all data in the account. This means Jane cannot make decisions to delete or change a patient's data independently, as those decisions belong to the clinic.

Can I Anonymize a Patient Profile Instead of Deleting It?

Yes. Instead of deleting a patient profile, you can anonymize or de-identify it by editing or removing the data in the patient profile fields such as name, contact information, and other identifying details.

Is Jane Alberta PIPA Compliant?

Yes, Jane is compliant with Alberta's Personal Information Protection Act (PIPA).