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Jane's Guide

Here's all the help you need to use Jane.


Privacy

  1. Guide
  2. Privacy

  • How does PIPEDA apply to my clinic?

    đź“Ł Heads up: This guide is a general summary and is not intended as legal advice. For guidance specific to your practice, consult a legal professional or your regulatory body.

  • Is Jane Compliant with GDPR in the EU and UK?

    Jane is compliant with both the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR). This guide outlines Jane's compliance framework and the built-in tools that help your clinic meet its ongoing UK and EU GDPR obligations.

  • Is Jane HIPAA compliant?

    Yes, Jane is HIPAA compliant.

  • FIPPA/FOIPPA for the BC Public Sector

    Learn whether FIPPA/FOIPPA applies to your BC organization and how to use Jane while staying compliant — including SMS and consent options.

  • Privacy Compliance for Clinics in British Columbia

    You’re an allied health clinic operating in British Columbia. Maybe you’ve even read Jane’s breakdown of the privacy laws in Canada: PIPEDA and Other Privacy Laws in Canada.

  • Is Jane Compliant with Alberta's Health Information Act (HIA)?

    Yes, Jane is compliant with Alberta's Health Information Act (HIA).

  • Privacy Compliance for Clinics in Ontario

    Ontario is unique for having passed provincial legislation specifically regarding the privacy of Personal Health Information (PHI) that has also been deemed “Substantially Similar” to federal law. There are many details clinics need to keep in mind and actions they need to take to become compliant.

  • PIPEDA and Other Privacy Laws in Canada

    If you’re looking for a bird’s eye view of privacy regulation in Canada and, more specifically, in your province, this Guide offers a quick look at data protection based on your location.

  • GDPR Consent and Reminder Settings for EU and UK

    đź“Ł Heads up: Compliance is a shared responsibility. Jane provides the platform, features, and documentation to support your clinic's compliance, but your clinic is responsible for how you collect, use, and manage patient data in your day-to-day operations. This guide is a general summary and is ...

  • Does HIPAA Allow Me to Email Patients?

    đź“Ł Heads up: Compliance is a shared responsibility. Jane provides the platform, features, and documentation to support your clinic's compliance, but your clinic is responsible for how you collect, use, and manage patient data in your day-to-day operations. This guide is a general summary and is ...

  • Is Jane Compliant with the California Consumer Privacy Act (CCPA)?

    đź“Ł Heads up: Compliance is a shared responsibility. Jane provides the platform, features, and documentation to support your clinic's compliance, but your clinic is responsible for how you collect, use, and manage patient data in your day-to-day operations. This guide is a general summary and is ...

  • Is Jane PCI-Compliant?

    Jane Payments is PCI-compliant and built on Stripe, which meets PCI DSS (Payment Card Industry Data Security Standard) requirements. Jane undergoes an annual third-party audit to ensure every base is covered.

  • Protecting Patient Data

    We take privacy and security very seriously and so we’ve implemented multiple processes to ensure that everything is kept safe and secure. Though, we understand that you, as patients, may have some questions about how your data is stored in Jane, so here’s a list of our most-asked-about privacy a...

  • Telehealth Appointments and Privacy Laws

    We’ve been very careful with designing Jane to ensure that all new features that are added, like Telehealth Appointments, will comply with all Privacy Laws, in addition to each Standard Codes of Practice across multiple health professions.

  • Creating & Storing Compliant Clinical Notes

    A great question we are getting is how Jane helps clinics keep compliant clinical notes, charts, and medical records. We love to answer these because there’s so much to talk about. Have a look for yourself:

  • The U.S. Cures Act and Jane: Giving Your Patients Access to Their EHR

    Most of us are now aware that the ONC’s Interoperability and Information Blocking provision went into effect on April 5th, 2021. To summarize, the rule is designed to give patients and their healthcare providers secure access to health information. We’ve been getting many questions lately about t...

  • Security and Privacy Best Practices

    Keeping your practice secure takes some setup upfront and good habits over time. This guide covers both: how to configure your Jane account securely, and practices to carry into your broader clinic environment.

  • What is a SOC 2 report?

    Hi there, it’s Bri from the Privacy and Security Team here at Jane. Our team is responsible for helping to ensure the security of your data and the privacy of your patients. In fact, it’s what our team is dedicated to thinking about all the time. And it’s not just something we prioritize within o...

  • Receiving Support Securely

    When calling into our support line, please ensure that you do not share sensitive patient information over the phone. Should you need to share a patient example for a profile you need assistance with, please use the patient initials and patient number located in the top right corner of the profile:

  • How To: Reset Your Jane Password

    Finding yourself logged out of Jane? Can't remember your password or username? Here are the high-level steps to get you back on track.

  • Jane's AI Principles

    As we explore the benefits of AI technology to help more helpers, we want to provide you with an understanding of our AI principles.

  • Staff Access Levels

    💡Heads up — this guide mentions some features that are not available on all plans. For more information, check out our pricing plans.

  • Deleting Patient Data Hub

    Clinics are responsible for managing patient data throughout its lifecycle, from creating a patient profile to safely disposing of data that's no longer needed. This hub covers the options available in Jane for deleting, anonymizing, and managing patient records.

  • Privacy, Security, and Compliance Hub

    Find privacy, security, and compliance guides for your clinic — organized by region, certification, data protection, account security, and email privacy.

  • How to Request Deletion of Patient Records in Bulk

    If you need to delete a large volume of patient data, you can submit an authorization request to Jane's Privacy and Security team at [email protected].

  • How Do I Delete My Clinic's Jane Account?

    If you've cancelled your Jane subscription and want your entire Jane account deleted, the Account Owner can submit a request to Jane's Privacy and Security team at [email protected].

  • What Happens When a Patient Requests Deletion of Their Data?

    The Jane Account Owner is the legal custodian of all data in the account. This means Jane cannot make decisions to delete or change a patient's data independently, as those decisions belong to the clinic.

  • Can I Anonymize a Patient Profile Instead of Deleting It?

    Yes. Instead of deleting a patient profile, you can anonymize or de-identify it by editing or removing the data in the patient profile fields such as name, contact information, and other identifying details.