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Online Appointments and Privacy Laws

We’ve been very careful with designing Jane to ensure that all new features that are added, like Online Appointments, will comply with all Privacy Laws, in addition to each Standard Codes of Practice across multiple health professions.

Let me provide you with more information on what our compliance looks like.

Are Jane’s Online Appointments compliant with Privacy Laws?

Yes, we are! Online Appointments are fully HIPAA, PIPEDA, PHIPA, and GDPR compliant. You can read more about that in our guides:

If you are in the US, you can reach out to [email protected], if you haven’t signed a BAA with Jane yet.

Since we are compliant with the above Privacy Laws, our Online Appointments feature is compliant too! Why? Because Jane already has robust security and encryption controls in place to protect client data that complies with the above Privacy Laws.

Online Appointment Security Controls

When it comes to Online Appointments, we have the following security controls in place:


Whenever you use any area of Jane, all data in transit between Jane servers and the web browser is encrypted using 128-bit encryption–the same that banks use! This ensures that the connection between the practitioner and the client is secure.

No recording or data storage

We don’t allow recordings or data storage of any kind for the calls which allows the communication to be done exclusively between the practitioner and patient.

If you’d like to learn more about Jane’s Security and Privacy policies, here are a few links:

Teleheath Regulations and Insurance Resources

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