If you’d like to learn more about Jane’s privacy and security standards, practices, and certifications, you can head to our Security and Trust homepage to learn more.
Where is Jane Data Stored?
Jane Data is stored on secure SOC 2 audited servers, and the location depends on the location you choose for your Jane account when you sign up.
- Canada: Montreal, Quebec
- United States and Cayman Islands: Portland, Oregon
- Australia, New Zealand, and Singapore: Sydney, Australia
- UK and Europe: London, England
- Rest of world: Montreal, Quebec
How is Jane Data Secured?
Jane Data is encrypted using 128-bit encryption when sent between your device and our servers, and stored with 256-bit encryption (in the same way as your banking information would be).
How is Jane Data Accessed?
Administrators, practitioners and patients each access Jane using their own account secured by a username and password, and may additional make use of the 2-Step Verification feature. Account Owners can control access permissions for each user, which includes control of accessing patient charts, billing records, and schedule records.
How is Jane Data Backed-up?
Jane backs up customer data daily, weekly, monthly, and yearly to our primary database using multiple availability zones — this means that if something ever happened to one data centre, your data would still be safe and accessible in another. As a secondary safeguard, copies of weekly backups are synced to our secondary database server and retained for 30 days.
All backups to our primary and secondary databases are encrypted in transit and at rest.
How is Chart Access Tracked?
Jane offers a user-activity report to account owners in which they can see a detailed breakdown of all user activity. The report can be filtered by date range, user, and type of access for regular reviews on who is accessing patient charts.
Who owns Jane Data?
This depends on the type of data we’re talking about.
Personal information we collect from Account Owners and our customers to open and maintain their Jane account (i.e. clinic name, billing information, contact information) is handled in the ways laid out in our Privacy Notice.
Patient data that our customers collect about their patients (i.e. names, demographics, medical information, charts, appointment history, billing information, etc) is fully owned by the customer. Essentially, Jane acts as an agent that stores patient data on behalf of our customers, but we don’t control or own that data. The Account Owner / Subscriber of a Jane account retains ownership of all patient data.
Will my data be deleted if I cancel my Jane account?
If you cancel your Jane subscription, you will not have day-to-day access to your data and chart files, but your data will remain securely stored on our servers if you ever need to reactivate the account. At this time, Jane does not delete data after a subscription has been cancelled — however, we can’t commit to storing the data of a cancelled account forever.
We highly recommend Exporting Your Charts and other data before cancelling your Jane account so you can keep a copy for your records.
Why am I receiving a “Your Connection is not Secure” error message when I try to access my Jane account?
This warning comes about when someone accidentally goes to www.clinicname.janeapp.com instead of just clinicname.janeapp.com. Though it may seem like the same website, the subtle difference is important! You’ll always want to use the version without the www. part.
It helps to also make sure the URL you use on your Google Business profile is entered correctly, otherwise your clients will run into the same error message.
Still Have Questions?
Have any questions about this guide or anything else related to security? Feel free to email Privacy and Security Support at [email protected] and we’d love to clarify anything you’re unsure on!