No, financial emails, like invoices, statements, and receipts, are not encrypted. Email providers may protect emails during transit, these emails themselves are not truly encrypted.
But, receipts from Jane are intentionally designed to include only basic details: the session type, the duration, the cost, the patient's name, and the appointment location.
Should emails sent to patients be encrypted?
Most privacy regulators recommend encrypted email where feasible for personal health information (PHI) and personally identifiable information (PII), but allow for unencrypted email depending on factors like the sensitivity of the information and patient expectations. Check your local privacy regulator's guidance for the requirements that apply to your practice.
What features are available to further protect Jane email content?
For financial emails, Jane offers a setting called Hide Client Information from Financial Emails. This setting requires patients to log in to their patient account before viewing a financial document, and Jane does not include confidential patient information in the email itself.
Some clinics send password-protected PDFs outside of Jane instead. This isn't recommended, because PDF passwords can be removed with widely available tools, and some PDF readers can't open password-protected files at all.
More Questions?
If you have more questions about email security, our Contact us page can point you to the right team.