📣 Heads up: This notification is a required security feature. It cannot be disabled by an Account Owner or any other staff member.
Question
Why did I receive an email saying a new device signed into my Jane account?
Answer
Jane sends this email automatically as a security measure any time it detects sign-in activity believed to be coming from a device which hasn't accessed the profile before.
Jane sends this email to flag sign-ins from a new device, but it doesn't always mean someone else has accessed your account. Here are a few reasons you might receive this email when you've signed in:
- A new device or browser. Signing in from a phone, computer, or browser you haven't used before triggers this email, even if it's your own device.
- Private or incognito browsing. Private browsing (Safari) and incognito windows (Chrome) clear Jane's cookies at the end of each session. Without a stored cookie, Jane can't recognize the device as one you've signed into before, so it treats the sign-in as new every time.
- Cleared cookies or a recently refreshed browser. If you've recently cleared your browser's cookies, Jane no longer has a record of your previous sign-ins and treats the next sign-in as coming from a new device.
- Hardware upgrades or major software updates. Upgrading your device or completing a major software update can change the information Jane uses to recognize your device, which can trigger the email.
- Anti-virus or anti-malware scanning. Some anti-virus and anti-malware services that run on email servers can create sign-in activity that looks like a new, unrecognized session.
Supporting Information
If you're not confident that a sign-in was authorized, take these steps to help secure your account:
Still Concerned?
If you've gone through those steps and still aren't confident the sign-in was authorized, you can contact Privacy and Security Support at [email protected] if you need help investigating and securing your account.