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Jane's Guide

Here's all the help you need to use Jane.


Security

  1. Guide
  2. Security

  • How to View and Manage Your Login Sessions in Jane

    To view and manage your login sessions in Jane, follow these steps. Once complete, you'll be able to see every session tied to your login, including the device, browser, and activity recorded for each one.

  • How to Use the Activity Log

    The Activity Log is an internal report that tracks staff actions in your Jane account, such as reports run, patient charts accessed, and staff profiles added. To view and filter the Activity Log, follow these steps and review the actions by staff member, action type, or date range.

  • How to Set the Auto-Logout Duration for Staff

    One of the simplest ways to protect your accounts is to log out when you're not using them. But in case you forget, that's where auto-logout comes in handy.

  • Are Emails from Jane Encrypted?

    Learn which emails Jane encrypts, including financial documents, and what information appears in receipt and invoice emails sent to patients.

  • Password Best Practices

    A password is a string of mixed characters. A passphrase is a series of random words strung together (for example, jumpcarseedtownsupport). Passphrases are harder to guess and easier to remember. Either approach works well when you follow these principles:

  • Security and Privacy Best Practices

    Keeping your practice secure takes some setup upfront and good habits over time. This guide covers both: how to configure your Jane account securely, and practices to carry into your broader clinic environment.

  • Why Did I Get a New Device Sign-in Email?

    📣 Heads up: This notification is a required security feature. It cannot be disabled by an Account Owner or any other staff member.

  • How to Stay Safe from Phishing Messages

    Learn how to spot a phishing email, protect your login credentials, and what to do if you receive a suspicious message.

  • How Is Patient Privacy Protected When I Contact Jane Support?

    Jane has measures in place to limit our access to patient data when providing support, and there are a few things you can do to help protect patient privacy during a support interaction.

  • Third Party Messaging Service FAQ

    Yes. Jane uses the following third-party vendors to send messages to patients (sometimes called clients):

  • How To: Reset Your Jane Password

    Finding yourself logged out of Jane? Can't remember your password or username? Here are the high-level steps to get you back on track.

  • 2-Step Verification Hub

    2-Step Verification adds an extra layer of security to your Jane account by requiring a one-time verification code each time you log in, in addition to your password. You can set up an authenticator app, text message (SMS), phone call, or any combination of the three.

  • Cloud Security White Paper

    We've built Jane with security and privacy as our main focus. It's what drives our culture, training, and hiring processes. It also shapes how we've used technology to protect and secure data.

  • Unauthorized Access: What to Do if Your Laptop/Phone is Lost or Stolen

    Oh, no! Your device has just been stolen. What should you do?

  • Multi-Factor Authentication

    If Multi-Factor Authentication feels like a mouthful, we can help! Let’s walk through what you need to know to keep your staff profile secure.

  • 2-Step Verification: Locked out of your account?

    💡 Jane tip: If you’ve set up both text (SMS) message and authenticator app verification, you can use your non-default method when logging in. Select Try another way on the login screen to choose the other option.

  • Setting Up 2-Step Verification Using a Phone Call

    With the phone call 2-Step Verification option, you receive an automated phone call with your verification code. It works with mobile phones, but also with landlines or desk phones, so it's a good option if you don't have a mobile phone.

  • Setting Up 2-Step Verification Using Text Messages (SMS)

    Text message (SMS) verification sends a one-time code to your mobile phone number each time you log in. It's a straightforward option if you have a mobile phone and reliable cell service.

  • Disabling 2-Step Verification on Another Staff Member's Profile

    If a staff member is having trouble logging in and can't access their verification method or Recovery Code, you can disable or pause 2-Step Verification on their profile to help them regain access.

  • Enforcing 2-Step Verification Clinic-Wide

    Account Owners and Full Access staff can make 2-Step Verification mandatory for everyone at your clinic. Once enforced, all staff members will be prompted to set up 2-Step Verification the next time they log in.

  • Disabling 2-Step Verification Clinic-Wide

    If you'd like to make 2-Step Verification optional for your clinic, you can turn off clinic-wide enforcement at any time. Individual staff members who have already set up 2-Step Verification will keep it enabled on their own profiles unless they choose to remove it.

  • Didn't Get Your SMS 2-Step Verification Code?

    If you're not receiving your SMS verification code, there are a few things to check before reaching out to support.

  • Disabling 2-Step Verification on Your Own Profile

    If 2-Step Verification is not enforced at your clinic, you can turn it off on your own profile at any time from your My Account area.

  • Setting Up 2-Step Verification Using an Authenticator App

    We strongly recommend the authenticator app option for 2-Step Verification. It's more secure than SMS, and if you choose an app that syncs across multiple devices, you can use it on your desktop or laptop as a backup if you ever lose access to your phone.

  • How Jane Monitors for Exposed Credentials

    As part of how Jane helps protect your data, Jane proactively monitors external sources for compromised login credentials associated with Jane accounts. This guide explains what to do if you hear from Jane about this monitoring and how to keep your account secure.