This guide is a general summary and is not intended as legal advice. For guidance specific to your practice, consult a legal professional or your regulatory body.
Is Jane compliant with the U.S. 21st Century Cures Act?
Yes, Jane is compliant with the U.S. 21st Century Cures Act.
If you're unsure whether the U.S. 21st Century Cures Act applies to your organization, contact your regulatory body for guidance.
Does the U.S. 21st Century Cures Act apply to my clinic?
Only clinics operating in the United States are affected by the Cures Act.
The Act's information blocking provisions are directed at healthcare providers, health IT developers (like Jane), and health information networks and exchanges. These groups must give patients timely, electronic access to their health data without unreasonable delay, cost, or blocking, so that patient health data is not just recorded, but accessible and exportable.
If you're unsure whether the U.S. 21st Century Cures Act applies to your organization, contact your regulatory body for guidance.
What is the U.S. 21st Century Cures Act?
The Cures Act is a U.S. law designed to make healthcare more transparent for patients. The provisions most relevant to Jane users prohibit "information blocking" and require EHR systems to support interoperability, which is the ability for health data to move easily between different health systems.
What is information blocking?
Information blocking occurs when a patient requests their healthcare data, and you are able to share it but do not, where there isn't an exception defined by the Act. The Cures Act prohibits practices that prevent patients from accessing their data or place unreasonable obstacles in the way of that access.
Not all health information is subject to the same sharing obligations. Certain sensitive record types, such as psychotherapy notes and substance use disorder records, may be subject to additional protections under HIPAA or other federal rules that affect what you're required (or permitted) to share. If you're unsure how these rules apply to your practice, check with your licensing or regulatory body.
How does Jane enable my compliance with the U.S. 21st Century Cures Act?
The Cures Act requires that patients can electronically access their health information at no cost. Jane supports this in two ways:
- Sharing an individual chart entry with a patient through their patient portal. See our guide on Sharing Chart Entries with Patients for steps.
- Exporting a PDF of all patient records, which you can deliver to the patient through your preferred channel. See our guide on Batch Chart Export for Practitioners for steps.
Does sharing a chart give patients immediate access?
Yes, once you share a chart entry with a patient, it appears in their patient portal in real time.
However, patients do not have automatic access to every chart entry. You share individual entries intentionally from the admin side. Patients only see what you have explicitly shared with them, excluding completed intake forms, which are visible to patients by default.
Can patients see their charts through their online booking account?
Yes, for any charts you've chosen to share with them, along with any intake forms they've completed.
When a patient creates an account to book an appointment online, that account is their patient portal for all services received at your clinic. Logging in shows their booked appointments and any chart entries you have shared with them.
For more on the patient portal, see our guide on My Account - Your Patient/Client Portal.
Is sharing chart data through the patient portal secure?
Yes. When you share a chart entry with a patient, the data moves from your charting area to the patient portal entirely within Jane's secure servers, with no email required. Patients only see entries you have intentionally shared with them.
For more on Jane's security practices, see our Cloud Security White Paper.
Will Jane charge me to share records or export data?
No, Jane does not charge for sharing chart entries with patients or for exporting your data. Check with your regulatory body to determine whether you, as a practitioner, are permitted to charge a reasonable fee for the work involved in accessing and preparing records.
Can I export my clinic's records to use in another EHR system?
Yes. If you need to transfer to a new EHR system, Jane offers a one-time bulk export, along with a spreadsheet of metadata (including who signed each chart and when). Otherwise, charts can be exported individually at any time right from within your account. See our guide on Exporting Chart Notes for steps.
All patient demographics and appointment data can be exported as Excel or CSV files at any time from the Reports tab. Our guide on Patient Reports runs through this in more detail.
There is no cost associated with any export of data from Jane.
Have questions about this guide or anything else related to privacy? Email Privacy and Security Support at [email protected].