Virtual assistants & receptionists
Support for the work behind your practice
From front desk tasks to behind-the-scenes admin work, Jane combines expert human support and smart automations to help keep your practice running smoothly.
OVERVIEW
Get expert help crossing off your admin to-do list
Running a clinic means juggling phone calls, payments, and other admin tasks. Let us take care of the day-to-day so can focus on providing care.
How can Jane support your clinic?
- Support with day-to-day admin and back office tasks
- Expert remote receptionists to help manage your front desk workload
- 24/7 phone answering service with our AI Receptionist (in development)
Benefits
The freedom to spend your time where it matters most
With less time spent worrying about the operational side of your practice, you can focus on what you do best: taking care of your patients. We have a team of Jane experts to help take day-to-day admin and front desk tasks off your plate.
VIRTUAL ASSISTANTS
Free up your time from admin tasks
We have clinic-trained virtual assistants in your time zone who can help with day-to-day admin, labs and inventory, payments, document management, and more.
It’s a great fit for clinics without in-house admin, or to provide extra coverage alongside your existing team.
VIRTUAL RECEPTIONISTS
Extend the helpfulness of your front desk
Our expert, virtual receptionists act as an extension of your front desk, answering inbound calls and supporting your patients in real time with a thoughtful, human touch.
They can manage bookings, cancellations, rescheduling, payments, and basic inquiries. Whether you need full phone coverage or extra support during busy hours, we can help.
AI ReceptionIST (in development)
Interested in 24/7 reception coverage?
We’re building an AI receptionist to help you stay responsive and provide around-the-clock coverage, whether it’s after hours or when your team needs a bit of extra support.
It’ll handle appointments and basic inquiries, passing more complex conversations to your team when needed.
Testimonials
Loved by 245k+ practitioners
We built Jane to ease the admin load, and practitioners have noticed. With a 4.8-star rating on Capterra and 450+ reviews, Jane is trusted by clinics like yours every day.
Before, I hesitated to hire a virtual assistant and receptionist because I needed someone who would treat my clients with the same level of care and compassion as a therapist. I was searching for someone trained in truly empathetic support.
Every virtual assistant and receptionist that I’ve worked with has met that standard—they know how to hold space for clients, even in moments of distress.
Adam G. LPC, CPCS, The Pursuit Counseling
EXPLORE MORE
How else can Jane help you run your practice?
Websites & SEO
Jane’s AI-powered website builder syncs directly with Jane and makes it easy for new patients to find your clinic online.
AI Scribe
Whether you’re recording sessions live, dictating, or creating pre-appointment summaries, AI Scribe can help.
Online Booking
Give patients a simple way to book, prepare, and pay their appointments without the extra work on your end.
Why Jane
Designed for the way you provide care
Less admin, more time
Jane’s all-in-one, easy-to-use software reduces admin so you can focus on doing your most impactful work.
Flexible by design
We know every practice is different. Jane was built to meet the unique and changing needs of your business.
Better patient experiences
Jane makes it easy for patients to keep up with their care, creating great experiences time and time again.
Helpful human support
When you join Jane, you get an expert team and community of helpful people committed to your clinic’s success.
Frequently asked questions
Our team knows Jane inside and out, which means less time getting up to speed on your workflows and more time actually getting things done. You're working with people who are pre-trained, understand how a busy practice operates day to day, and are connected to the same platform you're already using.
Our virtual assistant and virtual receptionist services have a real, live human on the other side. These are real people who are clinic-trained and know the ins and outs of Jane. Our assistants are based in North America, and we match them to your practice based on your needs, their expertise, and their areas of specialization.
We’re exploring building an AI Receptionist. As we introduce offerings like that, we will clearly label them as AI-powered.
Support can vary depending on your clinic’s needs, but our team can help with a wide range of day-to-day admin and reception tasks, including:
- Communications: live phone answering, appointment scheduling, email and inbox management, and more
- Billing and payments: invoicing, insurance billing support, payment collection, and more
- Document management: uploading into Jane, records management, referrals, and more
- Labs: results tracking, uploading results, requisition creation
- Jane setup and workflows: chart templates, practitioner setup, workflow support, and more
- Clinic operations: inventory support, reporting help, workflow efficiencies, and more
The team offers coverage from 8:30am to 5:30pm in all timezones across Canada and the US.
A lot of practices use virtual assistants and receptionist services to give their existing team a bit more breathing room, especially for repetitive behind-the-scenes work. And if your front desk is away, Jane helps you ensure a continuity of admin care within 24 hours, without being pulled in yourself.
Solo practitioners often find it useful too, as a way to keep up with a growing practice before bringing on permanent staff.
Yes. Jane meets HIPAA, PIPEDA, and SOC 2 Type 2 standards — and any services operating within Jane works under the same compliance framework.
No specific plan required, though you do need to be an active Jane customer. Not using Jane yet? We can help you get set up.
Pricing depends on which services you need and the level of support that makes sense for your clinic. Book a discovery call and we can walk you through what packages look like.
Curious whether this could be a fit for your clinic? Book a call with us. We’ll learn more about your clinic, your workflows, and the kind of support you’re looking for. From there, we can walk you through next steps and help determine whether the service is a good fit for your practice.
Connect with us
Manage your admin with Jane
Ready to make the day-to-day feel easier? Jane is here to help.