Cookie Policy

What Are Cookies?

Cookies are small data files that are saved on your browser by a website. They are commonly used by websites to track overall website usage, determine your browsing preferences, and improve and customize your user experience.

Cookies may be session-based or persistent. Session-based cookies exist only during one session and expire when you close your browser or turn off your computer or device. Persistent cookies remain on your browser for a certain period after you close your browser or turn off your computer or device. Most persistent cookies expire within 6 months to 2 years. 

Cookies We Use and Why We Use Them

When you visit our websites, including our sign-up page, and when you access or use our product and online services, we may place cookies on your browser which collect information about your online activities over time (also known as first-party cookies). Third-party cookies are set by authorized service providers acting on our behalf for analytics and advertising measurement purposes. These cookies are only used where permitted by law and where required, and are placed only with your consent. 

Cookies are dynamic and may change over time. While the specific cookies in use may vary, the purposes for which they are used remain consistent with those described below.

Strictly Necessary Cookies

We use these cookies to allow you to login to secure areas of our websites to use our services (authentication and tracking your consent), for session management, and for fraud prevention. 

Once logged in, we may place a cookie on your browser to identify you in order to process your requests and expire your session after a period of inactivity. These cookies are also used to test whether or not your browser has cookies enabled, and to apply security settings when you access our websites. Illustrations of essential cookies include first-party persistent cookies from Enzuzo and third-party Stripe cookies with a one-year expiration period.

Analytics Cookies

These cookies count website visits and track pages visited and traffic sources. We use these cookies to measure and improve the performance of our websites, understand which web pages are popular, and for error tracking and feature optimization. 

If you do not allow these cookies, we will be less able to optimize our website's performance. All information these cookies collect is aggregated and anonymous. Illustrations of our analytics cookies encompass third-party Google Analytics, third-party DataDog cookies (with a 1-hour expiration), and third-party Rudderstack cookies (expiring after 1 year).

Marketing/Targeting Cookies

These cookies are used by third-party companies to build a profile of your interests and show you relevant advertisements on other sites. Targeted ads may be displayed to you based on your visits to our websites. If you do not allow these cookies, you will experience less targeted advertising. These cookies do not directly store personal information, but can uniquely identify information such as your browser and device.Illustrations of these technologies include third-party Facebook cookies which have no fixed expiration, Google cookies used for session state persistence that expire between 24 hours and 2 years, and LinkedIn cookies that are cleared at the end of each session.

Legal Basis for Cookies:

We use cookies in accordance with applicable privacy and healthcare legislation, including PIPEDA, GDPR, UK GDPR, and applicable ePrivacy laws. Except for strictly necessary cookies, cookies are only placed on your browser where you have provided consent, which can be withdrawn at any time. We rely on the following legal bases for the use of cookies: 

• Strictly necessary cookies: processed under legitimate interests and necessity for our services. 
• Analytics cookies: processed only with user consent 
• Marketing/Targeting cookies: In regions where opt-in consent is required by law (such as the European Economic Area (EEA) and UK), these cookies are only placed with your explicit consent. In other regions, these cookies are enabled by default, and you may opt out at any time through our cookie settings.

Users may withdraw their consent at any time via our cookie preference settings. 

How to Change Your Cookies Settings

You can update your cookies preferences with Jane using the Cookies Preferences function at the bottom of our website, jane.app. 

Most browsers also allow some control over cookies through the browser settings. You can instruct your browser, by changing its options, to stop accepting cookies, or to prompt you before accepting a cookie from websites you visit. Your browser also provides you the option to delete the cookies from your browser at any time. Please be aware that if cookies are disabled, not all features of the websites or services may operate as intended.

For more information on how we process personal information, please see our Privacy Notice.

Your Privacy Rights: 

Depending on your location, you may have the right to:            

• Withdraw your cookie consent at any time
• Object to analytics processing
• Request a deletion or access to your data that is collected via cookies

Contact Us

For a detailed list of cookie categories, retention periods, and associated third parties, please contact us at [email protected]

Updated: April, 2026