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Jane's Guide

Here's all the help you need to use Jane.


Messaging

  1. Guide
  2. Messaging

  • Secure Messaging Hub

    Jane’s new Messaging feature lets you securely chat with patients right in Jane. Learn how to enable, send, and manage messages with this guide.

  • How to Enable and Disable Messaging

    Messaging lets you communicate directly with patients through Jane. You can turn it on or off for your entire clinic, and if you ever need to restrict it for a specific patient, you can do that too.

  • Sending and Viewing Messages

    With Jane’s Secure Messaging feature, you can start a conversation with your patient and send and receive files.

  • Messaging FAQ

    There are two ways to get notified. 🔔

  • Customizing Secure Messaging Guidelines

    The Secure Messaging Patient Guidelines is the message patients see at the top of every new secure message thread. A Full Access user can customize this message. It’s a good way to set clear expectations upfront, like the typical response time or what kinds of questions are best sent through this...