If you need to restrict Secure Messaging for a specific patient, you can disable it directly from their profile. This guide covers how to disable Secure Messaging for a patient, view archived secure message threads, and re-enable Secure Messaging for a patient.
Instructions
Disabling Secure Messaging for a patient
- Go to the patient's profile.
- In the Secure Messaging section, click the three dots.
- Select Disable Messaging.
Viewing archived secure message threads
Once Secure Messaging is disabled for a patient, their secure message threads are archived. You can still view archived threads at any time.
- Go to the patient's profile.
- In the Secure Messaging section, click the three dots.
- Select View Archived.
Re-enabling Secure Messaging for a patient
- Go to the patient's profile.
- In the Secure Messaging section, click the three dots.
- Select Enable Messaging.
What to Expect
Once Secure Messaging is disabled for a patient, their secure message threads become read-only. Neither you nor the patient can send new secure messages, but both parties can still view the conversation history. The patient will no longer see the option to send a secure message from their My Account patient portal or the Jane mobile app.
When Secure Messaging is re-enabled for a patient, their threads become active again and both parties can send new secure messages.
Important Notes
- Disabling Secure Messaging for a patient does not delete their secure message threads. Threads are archived and remain viewable.
- This setting only affects the individual patient. To disable Secure Messaging for your entire clinic, see our guide on How to Enable or Disable Secure Messaging.
- If patients are allowed to start conversations, disabling Secure Messaging for a specific patient also removes their ability to initiate new conversations.