Messaging lets you communicate directly with patients through Jane. You can turn it on or off for your entire clinic, and if you ever need to restrict it for a specific patient, you can do that too.
Enabling Messaging for your clinic
Messaging is disabled by default. A Full Access user can enable it in Settings > Messaging and click the Enable Messaging toggle.
You can return to Settings > Messaging to toggle the feature off for the clinic if needed.
Message threads won’t be viewable, but they won’t be deleted. When the feature is enabled again, message threads will be viewable and active again.
Disabling Messaging for a specific patient
When Messaging is enabled clinic-wide, it’s on by default for all patient profiles. If you need to turn it off for a specific patient, you can do that from their profile.
Their message threads will become read-only, meaning neither staff nor the patient can send new messages, though both parties can still view the conversation history.
To disable messaging for a specific patient, go to their profile, click the three dots in the Secure Messaging section, and select Disable messaging.
You can read your past conversation by clicking the three dots in the Secure Messaging area of their profile and select View Archived.
This is also where you can also re-enable messaging for their profile if needed.