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How to Enable and Disable Secure Messaging

  1. Messaging
  2. How to Enable and Disable Secure Messaging

    3. 3 min read
Staff Access Level: Full Access and above
Jane Plan: All plans
Add-on Required: No
Geography: 🌐 All geographies

Secure Messaging lets you communicate directly and securely with your patients without leaving Jane. When enabled, practitioners can start secure message conversations with patients from any patient profile or from their inbox. Patients can reply to any secure message a practitioner sends them. This guide covers how to enable and disable Secure Messaging for your clinic.

Instructions

Enabling Secure Messaging for your clinic

To enable Secure Messaging in Jane, follow these steps. Once enabled, Secure Messaging is available for all patient profiles at your clinic by default.

  1. Go to Settings > Messaging.
  2. Click the Enable Messaging toggle.

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🩵 Jane Tip: You can return to Settings > Messaging at any time to disable Secure Messaging for your clinic. Existing secure message threads won't be deleted, but can't be accessed until Secure Messaging is enabled again.

What to Expect

Once Secure Messaging is enabled, staff can send secure messages to patients from any patient profile or from the inbox. Patients can reply to secure messages but can't begin conversations unless you allow patients to start messaging conversations.

Patients receive an email notification with a link to view and reply to secure messages in their My Account patient portal.

Important Notes

  • Secure Messaging is disabled by default. A Full Access user must enable it before any staff or patients can send secure messages.

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