Staff Access Level: All levels
Jane Plan: All plans
Add-on Required: No
Geography: 🌐 All geographies
Secure Messaging lets you communicate directly and securely with your patients without leaving Jane. Send messages, share files, and manage conversations in one place, with patients accessing their secure messages through their My Account patient portal or the Jane mobile app.
Clinics can customize their settings to:
- enable or disable Secure Messaging clinic-wide
- disable Secure Messaging for specific patients
- allow patients to start conversations with practitioners they've had an appointment with
Secure Messaging is fully HIPAA, PIPEDA, and GDPR-compliant, with geo-specific data storage.
Related Guides
How-To Guides
- How to Enable or Disable Secure Messaging
- Secure Messaging: Allowing Patients to Start Conversations
- How to Disable Secure Messaging for a Patient
- Sending and Viewing Secure Messages
- Customizing Secure Messaging Guidelines
- How to Manage Secure Messaging Email Notifications for Staff
- How to Delete a Secure Message
FAQ Guides
- Can I Export My Secure Messages?
- Can I Send a Secure Message to Another Staff Member?
- What Happens to Secure Messages When a Patient Profile Is Merged?
- What Happens to Secure Messages When a Practitioner Leaves the Clinic?