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How to find Your Clinic’s Contact Information (for Patients)

Having trouble logging into your account or need to reschedule an appointment that’s within the cancellation window? Don’t worry; we’ve got you covered!

This guide walks through the various ways to locate your clinic’s contact information so you can get in touch with them directly and sort things out in no time!

Note📝: While the Jane team is happy to help troubleshoot general issues, we do not manage patient bookings or profiles for clinics. Patients will need to reach out to the clinic or practitioner for further assistance. Feel free to take a peek at the Notice to Patients section in our Terms of Use.

Let’s dive in 🤿

Booking Notifications and Appointment Reminders

The easiest place to find your clinic’s contact information is within the email that’s sent out letting you know of your upcoming appointment.

Once you locate and open the email, you’ll want to scroll down to the bottom and view their contact information here:

An image of where contact information is displayed when a patient scrolls down to the bottom of the notification

Pro-tip💡: You can also reply to that email and it’ll be sent directly to the clinic’s email!

Online Booking Site

Depending on how the clinic is set up, you can also find the contact information listed on the clinic’s online booking site. If you’re not logged into your patient profile, you can find the clinic’s information if you scroll all the way down to the bottom of the page here:

An image of what it looks like to scroll down to the bottom of the page to view the clinic's contact information

If you’re logged into your account, you’ll want to find the appointment under the Upcoming Appointments section and click on the blue text with the location name.

An image of where to click to view the clinic's location

After clicking on the blue text, you’ll be redirected to a page with more details on the location and how to contact the clinic via phone or email.

An image of where they can find the clinic's contact information on the new page they're redirected to

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