Whether you're clinic staff looking to understand the patient experience or a patient seeking guidance, you're in the right place. This hub brings together our most useful patient-focused resources so you can quickly find what you need.
📣 Heads up: Jane's Support team is happy to help troubleshoot general issues, but we aren't able to manage patient bookings or profiles on behalf of clinics. Patients will need to reach out to their clinic or practitioner directly for that kind of help.
Related Guides
How-To Guides
Account Basics
- My Account - Your Patient/Client Portal
- Helping Patients Log In
- How to Find Your Clinic's Contact Information (for Patients)
- How to Verify Your Email Address (for Staff and Patients)
- Subscribing to Your Calendar (For Patients)
- Self Check In (For Patients)
- Deleting Patient Data
- Sending and Viewing Secure Messages in Your Patient Portal
- Filling out a Rating Survey (for Patients)
Jane for Clients Mobile App 🇨🇦 🇺🇸
Online Booking
- Booking an Appointment Online (For Patients)
- Booking Multiple Appointments: Client Experience
- Group Appointments: Client Experience
- Wait List Notifications: Client Experience
Online Appointments
- How to Join Your 1:1 Online Appointment (For Clients)
- How to Join and Participate in Your Group Online Appointment (for Clients)
- Joining an Online Appointment in Jane's Mobile App
- Online Appointments: A Troubleshooting Guide (Mobile Device on a Browser)
Billing & Financial Documents
Relationships & Family
- Family Profiles - Managing Family Members (For Patients)
- Family Profiles - Online Booking & Intake Forms