Whether you’re clinic staff curious about the patient experience or a patient looking for a helping hand, you’ve come to the right place. We’ve created this hub to link all our favourite patient oriented guides for your perusal, making it a breeze to find the info you need.
Ready, set, check em out!
Account Basics
- My Account - Your Patient/Client Portal
- Helping Patients Log In
- How to find Your Clinic’s Contact Information (for Patients)
- How to Verify your Email Address (for Staff and Patients)
- Subscribing to your Calendar (For Patients)
- Self Check In (For Patients)
- Jane’s Mobile App for Patients (Beta)
- Filling out a rating survey (for Patients)
Online Booking
- Booking an Appointment Online (For Patients)
- Booking Multiple Appointments: Client Experience
- Group Appointments: Client Experience
- Wait List Notifications: Client Experience
Online Appointments
- How to Test Your Video Before Your 1:1 Online Appointment (For Clients)
- How to Join Your 1:1 Online Appointment (For Clients)
- How to join and participate in your Group Online Appointment (for Clients)
- Using Your iPad/iPhone for 1:1 Online Appointments (For Clients)
Billing & Financial Documents
Relationships/Family
- Family Profiles - Managing Family Members (For Patients)
- Family Profiles - Online Booking & Intake Forms
Privacy & Security
We know these guides cover a whole lot, but if you’ve still got questions about the patient experience then we’re all ears! Swing by our Contact Us page, and let’s get connected. 💙