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How to join and participate in your Group Online Appointment (for Clients)

This guide assumes that you already have a Group Online Appointment booked with your provider. You will want to reach out to your clinic directly if you are unsure.

Let’s get you connected for your upcoming video call! There are two ways you can begin your Group Online Appointment.

1. Join via Email Appointment Reminder

You will receive an Appointment Reminder email sent to you by your provider 30 minutes before your scheduled appointment time. Click the button at the bottom of the email to begin:

2. Join via My Account

Alternatively, you can access this same button by logging into your account by visiting your clinic’s Jane site and using the Sign In/Sign Up button in the top right-hand corner.

The URL to the clinic’s Jane site will look something like clinicnamehere.janeapp.com — often, clinics will include a direct link to their Jane online booking site on their website, but you can always ask if you are unsure!

Once you have logged into your account, you will want to navigate to the Upcoming Appointments tab on the left-hand side, then click the blue Begin button next to today’s appointment.

💡For your security and privacy, Jane’s Online Appointments are not designed to record or store audio or video.

On the next page, you will see a quick reminder to use the best browser and a fast internet connection for the video call.

To get the most out of your Group Online Appointment, we recommend using:

  • Chrome on a desktop computer or laptop.
  • Default browsers (Chrome for Android devices and Safari for iOS devices) on a mobile device.

Jane and the clinic will need your consent before your video call begins. To provide it, click the I Consent, Begin Online Appointment button.

This will start the call in a separate window, and you will enter a private waiting area. If your practitioner has already joined the call, they’ll admit you as soon as they’re ready.

Once you have joined the call, you’ll see a row of icons at the bottom of the screen. Let’s take a look at what each of them does.

From left to right:

  • Mute/Unmute - Great for those moments when you need to mute sounds during the call. You can also click on the arrow next to the microphone icon to choose which speaker and microphone you’d like to use for the call.
  • Start/Stop Video - Click here to turn your camera on or off.
    • Once you’ve started your video you can click on the arrow to access a couple more features:
      • Self View: Optionally hide your Self View and you’ll no longer see the video of yourself, even though others in the meeting can.
      • Background: Optionally blur your background for added privacy and professionalism.

  • Raise Hand / Lower Hand - Click this to let your practitioner know that you want to speak. A yellow hand icon will appear above your toolbar and in the corner of your video. Click the Hand icon again to lower your hand.
  • Participants - See who’s currently in the session.
  • Chat - Use this to send messages to your practitioner. Only clients who are admitted to the call can see messages, and messages are deleted when the call ends.
  • Share Screen - A picture is worth a thousand words and sharing your screen with your practitioner helps share that information easier! (💡 Screen share is not available on mobile.)
  • Speaker/Gallery View - Speaker View will expand the video of the current speaker, while Gallery View displays the participants in a grid on the same screen. (💡Gallery View is not supported in Firefox, Safari, or mobile devices.)
  • Leave Call - When you’re finished with your call, click this button or simply close the tab.

After the Group Online Appointment

Once you leave the call, you’ll have an opportunity to share your feedback about the video call with the Jane team as we look to continue refining the experience.

💡It’s important NOT to provide any private health information in this feedback since it will be reviewed by the Jane team.

If you would like to go back into the call, you can click the Re-Join Online Appointment button to reopen the call window.

That’s it! If you run into any issues check out our troubleshooting guide or get in touch with one of our lovely team members.

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