Let’s take a look at how two different permissions work for related profiles.
If a patient has been granted permission to book appointments and add wait list requests, then they can:
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Book upcoming appointments for the other person
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See that person’s past appointment history at the clinic
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Add wait list requests for the other person
If a patient has been granted permission to fill out and view completed intake forms, then they can:
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Fill out that person’s intake forms, including seeing and updating their contact information and other profile info
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Review past intake forms they’ve completed for their family member
You can learn more about the individual permissions a clinic can set up between patients on our Patient Relationships guide.
📣 Jane tip: Relationships make managing family member profiles easier by allowing linked patients to see each other’s personal information. Prior to linking patient profiles, we recommend carefully considering any confidentiality and consent obligations that may apply. If you have any questions about how this feature works, please reach out to [email protected].
Booking and viewing appointments for a family member
The workflow for booking and viewing appointments on behalf of a family member is just like a patient booking and viewing appointments for themselves.
The only difference is when they select an appointment time and press the Complete Booking button, Jane will then ask who they are booking the appointment for.
Jane will list all family members (including the patient) in the patient’s drop down and there’s also the option to add a new related profile from this screen.
A patient can also book multiple appointments at once for the whole family!
A handy way to do so is by using the Book More button before confirming their first booking.
Family members’ past and upcoming appointments will be viewable in the Upcoming Appointments and Appointments History tabs of the patient’s My Account area.
Filling out and viewing a family Member’s intake form
Let’s use another example.
Thomas, a patient, books an appointment for his daughter Addison and an appointment for himself online through his profile.
Now let’s say that this is the first time either of them have booked an appointment at your clinic.
If your clinic has set up an intake form to go out automatically when a new patient books AND Thomas has permission to fill out intake forms for Addison, both patients will be prompted to fill out the form.
Since Thomas booked the appointment on behalf of Addison and has permission to fill out forms for her, he is able to see her pending intake form after booking the visit as well as in the Intake Forms area on his My Account page:
Thomas can also fill out Addison’s intake form from his profile by clicking the Fill Out Intake Form button.
When he does this, Jane will let him know that he is filling out an intake form for Addison.
Once he has completed the form, he’ll be able to view it, along with any other forms that he has completed on behalf of Addison in his Intake Forms tab. He won’t be able to see intake forms that Addison has filled out herself or that another related profile has filled out for her.
For a refresher on Jane’s Online Intake Forms, click here.
Psst… did you know that with our Group Appointments feature, patients can book multiple people into a single session? This would be for sessions they want to attend together, like group counselling or a family chiro visit.
For more info, check out our guides on Group Appointments and Group Appointments: Client Experience
Additional Resources:
As always, if you have any questions please don’t hesitate to reach out to our team. :)