Online Appointments are now available in Jane’s mobile app, making it easier than ever to connect with your practitioner online. You can join your virtual appointments right from the app you already use to book and manage your visits — whether you’re at home, at work, or wherever your day leads.
This guide will walk you through joining a session, testing your setup, updating your settings, and troubleshooting any hiccups along the way so you can feel confident and prepared for your next online appointment.
If you’re new to Jane’s mobile app, we recommend checking out this guide for tips on getting started, booking appointments, and more.
Heads up — the app is currently available in Canada 🇨🇦 only, so clinics outside of Canada won’t appear in the app at this time.
Here’s what we’ll cover:
Getting Started
When it’s time for your appointment, open Jane’s mobile app on your phone or tablet. On your home screen, tap on your upcoming virtual session.
You’ll spot a link titled Tips for a successful call. We recommend giving these a quick look, especially if this is your first online appointment or you’re on a new device.
Here, we’ll help you:
- Test your internet speed: This quick test takes just a few seconds and helps avoid lags or frozen screens.
- Allow access to your microphone and camera: You’ll need to give Jane permission for the app to use your phone’s mic and camera so your practitioner can hear and see you.
Joining your call
Once you’ve gone through the tips and you’re ready to get started, tap Join video call.
After you read and accept a quick consent notice, you have the option to run a test to check that your audio and video are working just right.
Once you see confirmation that everything looks great, click Continue.
Want to change your background? Click on the person icon near the bottom left of the screen and then make your selection.
When you’re all set, click Enter Waiting Room. Jane will let your practitioner know that you’re ready.
Once you’re in your online appointment, Jane includes a few tools to help you connect with your practitioner more comfortably:
- Tap Chat to send an emoji reaction. To send a message, tap Open Chat.
- Tap the Cam or Mic icons anytime to turn your video or audio off (or back on).
- Use the three dots in the top right corner to open Settings, where you can change your camera view, turn on noise reduction, adjust your background (even mid-call), and more.
When your appointment wraps up, just click Leave in the bottom right corner.
Take a moment to rate your call and let us know how it went!
Here are a few quick things to check if something isn’t quite working:
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No video or audio? Make sure Jane’s mobile app app has permission to use your mic and camera. Heads up — these steps might look a little bit different depending on your device or operating system. If you don’t find what you need, try searching for camera permissions or microphone permissions on your phone’s settings.
- On iPhone: Settings > Privacy & Security > Camera/Microphone > Toggle on access for Jane’s mobile app - On Android: Settings > Apps > Jane’s mobile app> Permissions > Camera & Microphone > Allow -
No sound? Turn up your volume, double-check if your phone is muted, or try checking that your Bluetooth headphones are connected to the right device.
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Frozen or glitchy screen? Close and reopen Jane’s mobile app.
FAQs
Still curious? We’ve got answers to some common questions below.
What if I click the link in my reminder email instead of using the app?
No worries — the link will open your appointment in your mobile browser instead. That’s a smooth experience too, so no worries.
Can I join a group appointment in the app?
Yes! Group sessions are supported in the mobile app just like individual appointments.
Can I share my screen during a call?
Not at the moment — screen sharing isn’t currently available in the mobile app (but is available in the browser — so if you need this feature, we recommend joining your call from there.)
Do I need to be logged into the app to join my appointment?
Yes, you’ll need to log in to your Jane account to access and join your telehealth sessions.
Can I use Bluetooth headphones?
Absolutely. Just make sure they’re connected and selected as your output device in the Audio & Video Settings.
What if I accidentally denied camera or microphone access?
No problem! You can always update your permissions in your phone’s settings (see the troubleshooting steps above).
Do I need anything else installed?
Nope! As long as Jane’s mobile app is installed and up to date, you’re all set.
And that’s it! Whether this is your first online appointment or your fiftieth, we hope that Jane’s mobile app makes the experience a little easier. If the instructions above don’t do the trick or you still have questions, feel free to reach out to us — we’re always happy to help.