Managing your care with Jane’s Mobile app just got easier. If you’re tired of catching up on emails and want to skip the phone tag, you can receive secure messages from all your Jane clinics right in the mobile app.
Want to learn more about the app? Check out our Mobile App Hub.
Here’s how it works:
Receiving a message
When your practitioner sends you a secure message, you can get push notifications on your mobile device, and you’ll see a red dot on the Messages button when you have the mobile app open.
When you tap on the Messages button, you’ll see a list of all your clinics.
Select the clinic with the new message notification, and then select the conversation with your practitioner.
Replying to a message
When your practitioner messages you, it starts a conversation thread so that you can send messages back and forth.
Both you and your practitioner can attach files to messages. To attach a file, tap the + icon next to the message field and select a file from your device.
Files up to 50MB are supported in the following formats: JPEG, PDF, DOCX, and MP4.
Any files shared with you in a conversation can be downloaded directly to your device.
Deleting a message
You can delete a message you’ve sent up to 5 minutes after sending it, including messages with file attachments.
Just tap and hold on the message, select Delete, and confirm. You and your practitioner will be able to see that a message has been deleted.
Frequently asked questions
Why don’t I see all my practitioners in my messages tab in-app?
Good question! You won’t see your practitioners listed under each clinic in your Messages tab until they have started a conversation with you first.
How can I enable push notifications?
You can enable push notifications for Jane’s Mobile App in your device settings.
Option 1: From Jane’s Mobile App:
1. Tap your profile icon in the top left corner
2. Select Settings
3. Choose Notifications
4. Tap Open Settings to update your phone’s notification settings
Option 2: Follow your device’s guide to make sure notifications are allowed for the Jane app.
Can I only read and reply to messages using the mobile app?
No, for your convenience, you can also log into your My Account area for individual clinics from your web browser. Please note that if you click the link in your email notification on your mobile device, it will open the app.
Will I get a notification when I have a new message?
Yes, you’ll receive an email notification with a link to view your message. If you’ve enabled push notifications on your mobile device, you’ll get a notification there as well.
Can I send a file attachment?
Yes, both you and your practitioner can attach files to messages. To attach a file, tap the + icon next to the message field and select a file from your device.
Files up to 50MB are supported in the following formats: JPEG, PDF, DOCX, and MP4.
Any files shared with you in a conversation can be downloaded directly to your device.
Are group messages available or just one-on-one?
Only one-on-one messages are available right now.
My message thread is marked as “archived.” What does this mean?
A message thread may be archived because a practitioner is away or has left the clinic, but it’s best to check with your clinic to confirm. Archived message threads can be viewed but not replied to.
My message thread is marked as “archived.” What does this mean?
A message thread may be archived because a practitioner is away or has left the clinic, but it’s best to check with your clinic to confirm. These archived message threads can be viewed but not replied to.
Why can’t I find an old message thread?
If your messages with a clinic have disappeared, they might have been archived if your profile was merged with a duplicate account behind the scenes.
We recommend reaching out to your clinic to confirm. They can check whether a merge happened, undo it if needed, or share any information from your archived message thread. Please note that archived conversations from a merge can only be viewed by your practitioner.
How do I get the mobile app?
You can get the mobile app for Android here and Apple iOS here. Our Mobile App Hub guide has all of our resources to learn more.