You can request the deletion of your personal information directly through your Jane account. We’ll walk through the steps below and then cover some frequently asked questions.

• Step 1: Initiating the request
• Step 2: Confirming what you’ll lose access to
• Step 3: (Optional) Additional details
• Step 4: Confirming your email address
• Frequently Asked Questions

Step 1: Initiating the request

To start, log in to your Jane account with your clinic. In the upper-right corner of the screen, select My Account. This will take you to your My Account area.

On the menu to the left, select Username / Password. Next, click Request to delete my account and data.

Confirming what you’ll lose access to

You’ll see a confirmation screen and some examples of what you won’t be able access if your clinic opts to delete your account and data, such as:

• Upcoming appointments
• Past appointment history
• Messages with your provider
• Saved forms and documents

Please note that your deletion request will be sent to your clinic for review. Your clinic may be required to retain medical and billing records as needed for compliance reasons.

If you want to proceed with requesting the deletion of your account and personal information, check the box confirming that you understand the information, and then click the blue Continue button.

Step 3: Additional details about your request

Next, you’ll have the option to share any additional details about your request, like whether you only want certain information deleted or the reasons for the request.

Anything you include here will be added to the automatic email that’s sent to your clinic’s Account Owner when you submit your request.

Step 4: Confirming your email address

You’re almost done! Confirm your email address and click the blue Continue button.

We will send you a verification code to confirm it’s you making the request. If you don’t see the email, check your spam folder.

Lastly, enter the verification code in Jane, and click the red Confirm and send request button.

You’ll receive an email confirmation shortly after submitting your request.

If you have any questions about your request, please follow up with your clinic directly.

Frequently Asked Questions

Can Jane delete my data for me?

No, while you can request data and account deletion through Jane, the request goes to your clinic, and only they can delete your account or information. Please note that your clinic may retain medical and billing records as needed for compliance reasons.

Who should I contact if I have questions about my data deletion request?

Please reach out to your clinic directly for help with your data deletion request.

I visit a few clinics that all use Jane. If I ask one clinic to delete my profile, will the others be deleted too?

Good question! Your Jane profile for each clinic you visit is separate, so requesting to delete your profile or information for one clinic will not affect other profiles you have at different clinics that use Jane.

If you’d like your data deleted at multiple clinics, you’ll need to make that request separately with each clinic.

Is deleting my Jane account for a clinic the same as deleting my profile for Jane’s Mobile App for Clients?

Good question! Your Jane Account with a clinic is separate from your account in the Mobile App for Clients.

Your clinic account is managed by that specific clinic, and it’s where your bookings, charts, and billing live.

Your mobile app account is your personal login for the mobile app, which simply connects all your Jane clinic accounts in one place.

If you’d like to delete your Mobile App for Clients account, you can follow the steps in our troubleshooting guide here.