📣 Heads up: This guide updates the personal information on your Jane ID only. Your clinic keeps its own record of your name, phone number, and date of birth.
Instructions
To update your Jane ID name, preferred name, phone number, or date of birth, follow the steps for the detail you want to change. Each detail is in the Personal information section of the Accounts Center. Once complete, the new detail appears on your Jane ID.
Update Your Name or Preferred Name
- Open your Accounts Center. For steps, see How to Open Your Jane ID Accounts Center.
- Go to Personal information > Name or Preferred name.
- Enter the change.
- Click Save.
Update Your Phone Number
- Open your Accounts Center. For steps, see How to Open Your Jane ID Accounts Center.
- Go to Personal information > Phone number.
- Enter your new phone number.
- Click Save.
Update Your Date of Birth
📣 Heads up: You can change your Jane ID date of birth one time only. An incorrect date of birth prevents Jane from matching you with your clinic profiles. Confirm the correct date before you save.
- Open your Accounts Center. For steps, see How to Open Your Jane ID Accounts Center.
- Go to Personal information > Date of birth.
- Enter the correct date of birth.
- Click Save.
What to Expect
- Your preferred name is the name you see when you are signed in to Jane ID.
- Your new phone number is saved on your Jane ID only.
- Your new date of birth is saved on your Jane ID. Jane uses it to verify your identity and match you to your clinic profiles.
Important Notes
- Jane ID requires your date of birth to verify patient identity and protect the accuracy of records.
- If you need to change your date of birth after the one allowed change, contact Support.
- Your clinic keeps its own record of your name, phone number, and date of birth. Let your clinic know about any changes. For details, see Does Updating My Jane ID Update My Clinic Profile?