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Patient ID vs. Patient Number: What's the Difference?

  1. Patient Profiles
  2. Patient ID vs. Patient Number: What's the Difference?

    3. 3 min read

Question

What is the difference between a patient's Patient ID and their Patient number in Jane?

Answer

A Patient ID and a Patient number are two different things, and they don't always match for the same patient. This is normal and expected.

Patient number:

  • Appears in the top right corner of the patient's profile page.
  • Is searchable in the Patients tab search bar.

A patient profile with arrows pointing to the patient number is the patient search bar, and to the right of the patient's name

Patient ID:

  • Appears in the URL of a patient's profile page, in this format: https://[clinic name].janeapp.com/admin#patients/[Patient ID]
  • Is not searchable in the Patients tab.

A patient's profile open with the patient ID at the end of the webpage's URL

📣 Heads up: Because Patient ID and Patient number do not always match, searching for a patient using their Patient ID will not reliably return the correct profile. If a patient's Patient ID and Patient number happen to be the same value, the search will return a result, but that's because it matched the Patient number, not the Patient ID. If you only have a Patient ID, follow the steps below.

Finding a patient profile using their Patient ID

To open a patient's profile using a Patient ID, select any patient profile and then replace the ID portion of the URL directly: https://[clinic name].janeapp.com/admin#patients/[Patient ID]

Replacing the Patient ID in the URL of an open patient profile with a different Patient ID to switch profiles.

Supporting Information

A Patient ID and Patient number can differ for a few reasons:

  • Imported patients often receive a new Patient number in Jane, unless the clinic requested to keep the original numbers.
  • When two patient profiles are merged, the primary profile that remains keeps one number. Merging (or undoing a merge) can change which number appears.
  • Discharged or inactive patients may be hidden from some lists or reports, which can make patient numbers appear out of sync.
  • Two staff members creating a profile for the same patient at the same time can result in duplicate or unexpected numbers.

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