Question
Is my Jane ID the same as my clinic username and password, and do I need a Jane ID to log in to my clinic?
Answer
No. Your Jane ID is separate from any username and password you use at each clinic, and Jane ID is optional for logging in to your clinic directly.
- Existing clinic logins still work. If you use a username and password or a Google login for a clinic, use those credentials to log in to that clinic’s website.
- Your Jane ID password and your clinic password are separate. Updating one does not change the other.
- A Jane ID is required to use Practitioner Search.
- A Jane ID is required to use the Jane for Clients Mobile App.
Supporting Information
To update or reset a clinic username or password, see Log In Help: Username and Password and How To: Reset Your Jane Password. To update your Jane ID password, see How to Update Your Jane ID Password.