Can’t log into your Jane profile? Don’t worry — hop ahead to the section that applies to you to get back in:
- I need to change my username or password
- I need to help a colleague reset their password
- I’ve forgotten my password
💡 Did you know staff members can enable 2-Step Verification on their profiles as an extra layer of security? Enabling this feature means you’ll receive a one-time SMS code to your mobile phone as part of the login process.
While you’re here, check out our guide on Password Best Practices for tips on creating and maintaining a secure password
1. My Account: Changing Your Username or Password
To change your username or password, you’ll need to head to your My Account.
- If you’re a patient, you can get there by logging in with your clinic and clicking My Account at the top:
- If you’re a staff member, click your name in the top-right corner and go to My Account:
Once you’re there, go down to Username / Password and you’ll be able to update your username and/or your password:
❗️ You’ll need to confirm both your current password and a new password to update anything in this area. If you want to change your username but not your password, just enter your current password in all the fields!
Security Tip
You can also manage your login sessions in this same Username / Password screen by clicking the Manage Sessions link!
To protect your account, it’s a good idea to close down all your sessions periodically, especially if you sometimes sign in on different devices or stay logged in for extended periods of time without being active.
2. Helping a Colleague Log In
If someone you work with can’t remember their login information, you can visit their Staff Profile to:
- Check their Username / Logins area to see their username in green
- Send a Password Reset Email to them from their profile:
3. Resetting Your Password
If you forgot your password and need to reset it, you can send yourself a Password Reset Email from your clinic’s main login page by clicking Forgot your username or password?:
Enter the email address or phone number associated with your profile to send yourself a verification email:
Then just check your email to finish the process!
Additional Notes
I’m logged into my Jane account as a staff member but keep getting logged out after a period of time. Why is that?
It could be related to Jane’s Auto Log Out Duration feature that requires staff to be logged out after a period of inactivity.
A Full Access or listed Account Owner can head over to the Settings tab, click on Security within the left sidebar menu and then on Edit within the Automatic Sign Out section to adjust this duration.
If you’re still stuck, no worries — just get in touch with our Support Team at [email protected] and we can walk you through some next steps 😊