To ensure your data is secure being sent to and from Jane, we only support browsers, calendar applications and operating systems which support the secure TLS version 1.2. We no longer support the insecure TLS 1.1 or 1.0 versions.
📣 Jane tip: We strongly recommend using the most up-to-date operating system and browser that are available to you to keep PHI and PII secure. Older browsers that aren’t officially supported may still work with Jane but we can’t say whether your experience with them will be optimal.
- Browser Requirements for Jane
- Browser requirements for Online Appointments (Telehealth)
- Browser requirements for our Jane Payments integration
- Third-party applications
Browser Requirements for Jane
For both the admin and patient/client side of Jane, the oldest browser versions we officially support for desktop and mobile are the following:
Browser requirements for Online Appointments (Telehealth)
Online Appointments (Telehealth) is currently supported and best experienced on a computer, laptop, or Android device with Chrome.
While Chrome is best, we also officially support Firefox, Safari and Edge within 2 major versions of their current release.
If you’re using Online Appointments on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the Apple App Store.
Browser requirements for our Jane Payments integration
For our Jane Payments integration, we officially support Chrome, Firefox, Safari, and Edge within 2 major versions of their current release.
Third-party applications
There are certain third-party applications that you may use in tandem with Jane. Older versions of these applications may make non-secure requests and are no longer supported. If you run into any bumps, try installing a newer version of your application or updating your operating system.
Calendar Applications (Troubleshooting Guide)
- Outlook 2019 and higher
Now that you’ve figured out your browser, we’ll need a device to run everything on. Learn more in our Device & Network Recommendations guide.