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How to Update Your Clinic's Email Address & Phone Number

  1. Notifications & Reminders
  2. How to Update Your Clinic's Email Address & Phone Number

    3. 2 min read
    Balance Plan Practice Plan Thrive Plan Legacy Plans
Jane Plan: All plans
Add-on Required: No
Geography: Available in: All Geographies 🌐

This guide walks through updating the email address and phone number that appear on your online booking site and in client-facing communications.

If you’re looking to update the contact info tied to your Jane Subscription instead, check out our guide on How to Update Your Clinic’s Email Address & Phone Number for Your Jane Subscription.

For practitioners looking to update their contact info for staff notifications, check out our guide on How to Update a Staff Member’s Email or Phone Number

Instructions

To update the email address and phone number that appear on your online booking site and in client-facing communications, follow these steps. Once complete, the new contact info appears on your online booking site, on financial documents, and in client-facing communications.

  1. Go to Settings > Locations.
  2. Click Edit next to the location you want to update.
  3. Scroll to the Contact Info section.
  4. Enter your new Email address and/or Phone Number.
  5. Click Save.

What to Expect

The email address you enter becomes the address that appears throughout your online booking site, on financial documents, and on all client-facing notifications and reminders. It’s also the address where replies are sent when a client replies to a notification.

That’s it, your updated contact info shows up right away.