With Jane’s Secure Messaging feature, you can start a conversation with your patient, send and receive files, and
Sending a message
There are two places where you can send messages to patients in Jane.
1. From a patient’s profile
You can head to a patient’s profile or open it from your Day View and click Send Message in the upper right corner.
This will open the sidebar where you can message your patient. Just type your message, then click the send button or press Enter.
2. From your inbox
You can click the Messages button near the top-right-hand side of your screen to hop over to your inbox.
Click the blue New Conversation button and search for the patient you’d like to message.
You can also search for a conversation and start a new one using the search bar and pencil icon in the upper-right corner.
Attaching a file
Both patients and staff can attach files to their messages by selecting the Paperclip icon on the right side of the messaging field.
The file size limit for a message is 50MB, and the supported file formats are JPEG, PDF, DOCX, and MP4.
Need to save a file to a patient’s profile? Just click the three dots next to the message and choose Copy to Patient Files.
Viewing your messages
If you want to see all your messages in one place, click on the Messages button on the top blue bar of Jane.
Conversations with an unread message will have a number next to them to let you know there’s something new to read.
Heads up: only messages sent by or to you will be visible in your inbox. Messages from or to other practitioners or administrators won’t appear here.
Viewing a message as a patient
When you message a patient, we’ll send them an email notification with a link to securely access the message within their Jane account.
Once they log in, they’ll be in their My Account Patient Portal and will click on the Messages tab.
If patients have the Mobile App for Clients, they can view and respond to messages in-app and receive push notifications when they get a new message.
Keep in mind that patients cannot initiate a conversation, but they can always respond to any message you send. Both you and your patients will see read receipts when messages are opened. This helps everyone know when their message has been seen.