Question
As the Account Owner, how do I permanently delete my clinic's Jane account after cancelling my subscription?
Answer
If you've cancelled your Jane subscription and want your entire Jane account deleted, the Account Owner can submit a request to Jane's Privacy and Security team at [email protected].
Jane will send you a standard authorization and consent form to sign before proceeding. If you need to keep any records outside of Jane, export your data before submitting your request.
📣 Heads up: If you are a patient looking to delete your account or profile, this request needs to go directly to your clinic, not to Jane. Jane is legally unable to delete patient records without express authorization from the Account Owner of the clinic holding these records.
If you have questions about working with your data or exporting reports, contact our support team. For questions about the data deletion process specifically, reach out to Jane's Privacy and Security team at [email protected].