Jane's Guide

Here's all the help you need to use Jane.


Working on a Shared Computer/Device

  1. Privacy
  2. Working on a Shared Computer/Device

    3. 2 min read
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If you’re sharing a computer or device in your clinic, always sign out when you leave and sign back in when you return.

Jane does not support or recommend sharing staff or practitioner login profiles. Each person should have their own account and must not share their username, password, or 2‑Step Verification codes.

If you have multiple Jane tabs or browser windows open on a shared device, you may be asked to sign in again. This usually happens when another staff member hasn’t signed out, which can log you out of your account.

The Sign in as option is the best way to handle both of these situations. It lets you quickly switch users while keeping your account and patient information private.

To use this option, click on your name/initials in the top right corner of Jane then select Sign in as.

an image of the navigational steps outlined to view the Sign in As option

Then Jane will blur out the background and bring up a screen with all your staff photos for a super quick way to re-access Jane under the correct profile.

an image of the screen Jane displays once sign in as is selected

Click on your photo and enter your password to keep working under the correct log in.

an image of the login screen where a practitioner or staff member would enter their password after clicking on their profile picture

Still Have Questions?

Have any questions about this guide or anything else related to privacy or security? Feel free to email Privacy and Security Support at [email protected] or [email protected] and we’d love to clarify anything you’re unsure on!