Elaine Lu has been a physical therapist for over 50 years. She’s 79, she works in complex rehabilitation and assistive technology, and last fall she contacted Jane’s support team because she understood AI exactly zero percent.

AI Scribe at nearly 80

Elaine first learned about Jane’s AI Scribe in fall 2025, at a Jane webinar.

“You made AI sound easy, but I was lost,” says Elaine. “I’d never used a prompt before.”

Elaine got in touch with Jane’s Support Team, specifically, Lauren Hetherington, a few months later. Lauren had been one of the webinar presenters.

Elaine’s use case was specific, and she wasn’t understanding how to make Jane’s AI Scribe work with her templates. But she was curious and saw how AI might help her practice. “I wanted it [charting] to be more specific for evaluations and to be able to get patients what they need, as well as getting it through insurance to be reimbursed for them and for me,” she explains.

Using AI Scribe to help manage rejections

Managing rejections from insurance companies, and justifying the choices she’s previously made, are big parts of Elaine’s business. In her line of work, she’s helping get patients assistive equipment like wheelchairs, but each piece of the wheelchair must be justified and accounted for in order for the insurer to reimburse the patient.

One of Elaine’s primary goals is to use Jane’s HIPAA and PIPEDA-compliant AI Scribe to decrease rejections. “I’m getting more approvals,” Elaine explained.

Essentially, Elaine is using AI to be sure the words she uses promotes approval. With the help of AI Scribe she’s speaking the insurer’s language and catching pitfalls that could cause rejections before they happen.

“But there are some, that no matter what you say their first time through, they automatically deny it. So then you have to do an appeal. And that has been where AI has been really good because instead of a whole new evaluation, I do most of that in a [dictation] narrative.”

The time-savings benefit of AI Scribe for one physical therapist

Elaine’s process is time consuming, because it has to be. There’s travel to the evaluation location, and she added, “I’m in Utah, so snow is a factor.”

Then there’s the coordination of several schedules; hers, the patient’s, the patient caregiver, the supplier’s. Finally there’s the documentation time, which has taken her historically around four hours per patient. And as practitioners know all too well, all that admin is unpaid.

This is all of the work before and after an appointment, without taking into consideration the time to do the evaluation itself, which typically ranges from two to three hours, Elaine says. “I’m only doing probably four to six evaluations a week right now, but at two to three hours a piece, and that doesn’t include the prep, getting them scheduled, you know, that’s about all I can do.”

When Elaine first got in touch with Jane, her documentation process was 24 pages long. A few Zoom calls later and it’s down to eight.

Beyond the process improvements, Elaine is also understanding AI much better. When she first contacted support she claimed she understood AI exactly zero percent. Now? “Oh, 80 to 90%,” she says. “But we still need to do some tweaking.”

How AI Scribe is improving

Elaine is an inherently curious person who’s always thinking of ways to improve. During our conversation she told me about ways Jane could make AI Scribe better.

“I did a lot of test clients that I just made up when I was getting started,” says Elaine. “I did that before I used [AI Scribe] with a real person, and that helps a lot. But maybe you could make that available for longer periods? Especially for those of us who are older.” Elaine is referring to AI Scribe Free, which gives practitioners the option to try AI Scribe, providing five free notes per month.

Elaine also asked me about AI Scribe for online appointments, which, I can confirm, is in development.

While Elaine feels her process isn’t quite complete, there’s some fine-tuning to be done, she seems happy with the progress. “Thank you for supporting me with this and being willing to work on it,” she says. “I’ve loved working with Lauren, she’s been so patient with me.”

Lifelong learner

Elaine throughout her career has welcomed change, looked for new opportunities, and wanted to see for herself if an update could positively impact the care she provides. It seems she’s found a useful update in the form of Jane’s AI Scribe.

💡If you’re interested, you can find Elaine’s templates in Jane’s Template Library under Physiotherapy ▶️ Elaine Lu.

If you’re new to Jane, welcome! We’re happy you found your way here. If you’d like to learn more about AI Scribe, or any other Jane features, our team would be happy to show you around. You can book a demo here.

For Jane customers, you can try AI Scribe with 5 free notes per month, refreshing monthly. It’s a no-pressure way to test it out and see if it might suit you and your practice.

FAQ

Q: Do I need to be tech-savvy to use AI Scribe?

A: Not at all. There’s a learning curve, but it’s designed to be approachable. Elaine started with zero AI experience and worked her way up through help from Jane’s Support Team. The best way to build confidence is to test it before using it with real patients. Jane offers five free notes per month to get you started.

Q: Can I try AI Scribe before using it with patients?

A: Yes. Jane offers discipline-specific sample transcripts so you can test your prompts and see outputs without using up one of your free notes. It’s a low-pressure way to experiment.

Q: Is Jane’s AI Scribe secure?

A: Yes. Jane’s AI Scribe is HIPAA and PIPEDA compliant, meaning it meets privacy requirements for practitioners in both the US and Canada.

Q: Can AI Scribe work with my existing templates?

A: AI Scribe uses a Smart Note chart part that can be added to any template (yes, even the one you currently use every day) that transcribes your sessions. You just add the chart part, customize the SOAP note prompt if needed, and record.

Q: Do I need any special equipment to record?

A: Standard microphones built into most laptops or mobile devices are all you need. That said, some practitioners choose to use an external microphone, like a lapel mic, but it’s not necessary for the standard use of AI Scribe.

Q: Where is AI Scribe currently available?

A: Jane’s AI Scribe is currently available for customers in Canada and the US.