Over the past several months, we’ve been building new features around four things that matter to practitioners: less time on documentation, less admin slipping through the cracks, more support for growing your practice, and more flexibility to work your way. Some updates are for everyone. Others speak directly to specific disciplines, so this post has a section for mental health practitioners, one for manual therapy clinics, and one for medical clinics.
💡There’s also a webinar August 5th where you can see everything in action. More on that at the end!
For everyone
Let’s start with the things that make the day-to-day a little easier, no matter what kind of practice you’re running.
Virtual Receptionists and Virtual Assistants
Running a practice often means handling a volume of inbound calls, bookings, and follow-ups. This volume can lead to things falling through the cracks (and even take time away from patient care). Jane offers two options to help:
Virtual Assistants: clinic-trained virtual assistants who can handle email management, document management, payment processing, lab coordination, and similar tasks. Available to work alongside your existing team or independently.
Virtual Receptionists: a real person answering your inbound calls, helping clients book and reschedule, and responding to questions as they come in.
Both services are designed to fit into your existing setup without requiring you to change how you run things.
Jane SEO
Marketing your clinic is such a key factor to finding new patients and clients. Jane SEO connects with your Jane Website and handles the technical work of search engine optimization, so when someone looks for the services you offer, you’re more likely to get found.
AI Scribe now uses patient context
A common concern among practitioners is dictating a session with AI Scribe and ending up with a note that’s technically accurate, but missing the clinical texture that makes it useful. Jane’s AI Scribe can help here.
AI Scribe can now draw on intake forms and past chart entries when generating notes. If a patient or client mentioned a significant stressor in their intake, or if their previous notes reference a pattern you’ve been tracking, that context can show up in your draft without you having to re-dictate it.
For mental health practices
For manual therapy practices
For medical practices
For mental health practitioners
If you work in counselling, psychotherapy, psychology, or social work, two questions may feel familiar: how can documentation meet professional standards without taking over your day, and are AI tools actually built for the kind of work you do in a session?
The latest Jane updates can help answer both.
AI Scribe now available for 1:1 telehealth
AI Scribe now also works within Jane’s 1:1 telehealth appointments. Start transcription with one click at the beginning of a telehealth session, and a draft note will be ready shortly after you finish.
Set your documentation preferences once
For practitioners who have specific language preferences, formatting habits, or clinical standards they follow consistently, the new Global Prompt lets you write those instructions once, and AI Scribe will apply them to every note going forward.
More updates that might interest you:
Secure Messaging
Clients can now initiate messages to you through Jane’s Secure Messaging feature, a HIPAA and PIPEDA-compliant channel built right into Jane. Messages are stored securely, practitioners control who can message them, and clients respond through their Jane patient portal or the Jane Mobile App for Clients.
Group Telehealth
Practitioners running therapy groups or skills groups can now host those virtually within Jane. Where you could previously only host sessions with a maximum of 12 family members, you can now hold calls with up to 15 people, and they don’t need to be related. No external platform required.
For hands-on therapy clinics
If you run a physiotherapy, chiropractic, massage therapy, occupational therapy, or acupuncture practice, the questions that come up are often: how does AI Scribe handle what I physically do in a session, and how do I make booking and billing work for the way my clinic is structured?
AI Scribe updates
Questions about how Jane’s AI Scribe works in a hands-on session comes up a lot, especially from chiropractors and physical therapists. Does AI Scribe actually work for shorter appointments where you’re adjusting a patient, not narrating a conversation?
It depends on how you set it up, and the new Global Prompt feature gives you more control than before. You can build standing instructions that reflect your documentation style, your terminology, and your typical session structure. The model has also been refined to better handle clinical language, including range of motion, muscle testing, and treatment-specific vocabulary.
Sean Overin is a physiotherapist who uses Jane’s AI Scribe. Here’s a peek at his workflow: “The AI can only capture what’s said out loud. So during the session, you want to make sure you explicitly state what you’re seeing or hearing. Or, what I like to do is wait until the end of the session, spend a minute talking to the AI Scribe, and then save the recording and move on to my next patient.”
For practitioners who have been comparing Jane’s AI Scribe to other tools, the new patient context updates are worth revisiting.
💡Check out this post about how different disciplines are using Jane’s AI Scribe.
Treatment add-ons
When it comes to booking and billing, the treatment add-ons update is valuable for manual therapists. Clinics can now offer additional services at the point of booking, with or without adding extra time. Cupping, hot stones, and similar add-ons can be made visible on your booking site so patients can choose them when they book. This is relevant for massage therapy and acupuncture clinics in particular, or for any practice running a mixed-service model.
Other updates that might interest you:
Online package sales
Patients can now purchase packages directly from your booking site, pay through Jane Payments, and have the purchase automatically added to their account, so there’s no manual entry required on your end.
For clinics that run promotional periods or disciplines where package sales are an important part of revenue, this removes the back-and-forth that used to come with every package transaction.
Wibbi integration
From a patient’s chart in Jane, you can open Wibbi to build a home exercise program using their library and templates. Once saved, the program syncs back to Jane as a PDF in a draft chart entry.
For medical practices
The question that comes up most often from aesthetics and medical practitioners is less about a specific feature, but rather a broader curiosity: does Jane support what I do?
Jane was built for health and wellness practices, and features like payments and scheduling maps well to aesthetics, medical spa, IV therapy, and naturopathic practice. What’s been released recently was designed to make the experience for medical clinics even better. Here are some upgrades we think you’ll love.
VitaminLab integration
VitaminLab lets you offer patients personalized supplement formulas, and turn that care into a revenue stream for your practice, directly from Jane. Build a formula using their ingredient library, and the details sync back as a draft chart entry ready for your notes and signature.
This is great for naturopathic and other medical practitioners who are currently managing supplement recommendations outside of Jane.
Treatment add-ons
The ability to offer add-on services at booking (think: add an LED treatment to a microneedling session) is now possible within Jane. Clinics can now offer additional services at the point of booking, with or without adding extra time.
Online package sales
Clients can now purchase packages directly from your booking site, pay through Jane Payments, and have the purchase automatically added to their account, so there’s no manual entry required on your end. Selling packages directly through your booking site without manual staff involvement saves your and your employees a lot of time.
See it all at the What’s New This Summer webinar
There’s a lot here, and some of it is easier to understand once you see it running in a real Jane account. On August 5th, Jane’s co-CEO, Ali Taylor, is hosting a webinar that will walk through the updates covered in this post, with time for questions. Can’t make it live? Register below and we’ll be sure to get you the recording.
FAQ
Does AI Scribe work for telehealth appointments?
Yes. AI Scribe now works within Jane’s 1:1 telehealth appointments. You start transcription at the beginning of the session and a draft note is ready shortly after it ends.
What is the Global Prompt in Jane’s AI Scribe?
It’s a set of standing instructions you write once that apply to every note AI Scribe generates. If you have specific language preferences, formatting habits, or documentation standards, you can set them here so you don’t have to re-enter them each time.
Can clients message me directly through Jane?
Yes, through Secure Messaging, which is included in all Jane plans. Clients reach you through their patient portal or the Jane app, and practitioners control who can message them.
What is group telehealth in Jane?
It lets practitioners run virtual sessions with multiple unrelated clients, up to 15 participants, directly within Jane. No external platform needed. It’s designed for therapy groups, skills groups, classes, and similar formats.
Can clients buy packages without calling the clinic?
Yes. With Online Package Sales, clients can purchase packages directly from your booking site, pay through Jane Payments, and have the purchase added to their account automatically.