Hi there. 👋 If you’re reading this, you’re probably trying to decide between practice management systems, and maybe you’ve narrowed it down to SimplePractice or Jane.

Here’s the thing: there are a lot of good options out there. The right one for you comes down to fit. So instead of a feature-by-feature comparison, we thought we’d walk you through what Jane does really well, the parts we’ve spent years refining, and the things our customers tell us make their days easier.

💡If you want a detailed feature comparison we’ve put that together over here.

Things our customers love about Jane’s practice management software

We grow alongside your business

One of our co-founders ran a multidisciplinary clinic. So from day one, Jane was designed around the reality of group practice with features to support multiple practitioners and different schedules, all working together.

That history shows up in how Jane is priced. Clinicians who work fewer than 24 booked hours a week get a part-time license, so you’re not paying for more than you actually use. And as your team grows, your plan grows with you thanks to flexible contracts that don’t lock you in.

That same thinking carries through to the essentials: data imports, unlimited admin profiles, file storage, competitive credit card processing rates, and real human support are all just part of the deal.

A practice has many chapters, and Jane is built to support them all.

Special attention to the client experience

Mental and behavioral health work asks a lot of your clients. They’re trusting you with something deeply personal. That’s why we’ve built our features considering their experience, so accessing care feels simple and they feel supported.

“Before I was using Jane, you know, people would email me and they would want an appointment and I would say, ‘I have Tuesday morning or Thursday afternoon’,” says Roxanne F., a psychotherapist. “And then they wouldn’t get back to me until the following week. And then they would say, ‘I’ll take Thursday afternoon’.”

We want to help eliminate that back and forth, making it easier for clients to take the first step, and follow through with whatever is needed next. Our Online Booking is customizable so the branding looks and feels like your business, practitioners and their specialties are visible, and booking permissions fit your clinic’s needs.

Our automated Wait List Management works the same way. When a cancellation happens, Jane notifies waitlisted patients via SMS or email, giving them the chance to claim the spot. Patients can join your wait list themselves, so there’s no manual outreach on your end.

Your schedule stays full, patients get care sooner, and you skip the coordination work.

Our customer support team

With Jane, you’re not just getting software for your therapy practice. You’re getting a whole team of friendly, knowledgeable people who are there when you need them. And the team really does enjoy talking to you, no lip service here.

“There’s nothing I love more than helping our clinics thrive,” says Lauren Hetherington, a Product Specialist at Jane. “Whether it’s streamlining workflows, solving a tricky challenge, or just being there when they need support, knowing I’m making their work a little easier genuinely makes my day.”

Since Jane’s co-founder, Ali, used to run a clinic herself, she knows how frustrating it can be to sit on hold with tech support while your next appointment is about to start. That’s why it’s so important to us to make sure every practice we work with feels supported.

We offer unlimited support six days a week by chat, phone, or email, making it easier for you to get the help you need, in the way you need it.

💡This unlimited support? It’s available to everyone, on all plans. No additional fees here.

Features that lighten your admin load

You didn’t get into this line of work to spend your days on admin tasks. You got into it because you care about helping people. But somehow, the scheduling, and the billing, and the little tasks along the way keep piling up.

We want to help change that. That’s why we’re dedicated to building features that make your day easier. Hopefully, with Jane handling your most repetitive tasks, you can find a few extra minutes during the busy day.

To support that, Jane has all of the admin features behavioral health professionals would expect to see:

✅ Integrated payments so you can charge a client’s card on file.

✅ Documentation features, like Jane’s AI Scribe, to help you take great notes.

✅ Secure telehealth for virtual sessions.

✅ Reporting tools to support your practice’s growth.

✅ Automated Email and SMS reminders, because it’s easy to forget when life gets busy!

“Jane makes regular updates and adds new features which keeps things fresh and even more helpful.” — Rachel F., Practitioner

Our commitment to trust

An important part of keeping your practice running smoothly is having an EMR you can rely on. With a 99.99% uptime rate (that’s a fancy way of saying your practice data is accessible when you need it), you can trust that we’ll be ready to start and end the day with you.

And, we take the trust of our community seriously. That’s why Jane is HIPAA and PIPEDA compliant, because your practice’s privacy and security are always at the forefront of everything we do.

This means you can focus on providing great care to your clients, knowing your practice can run smoothly and securely in the background.

For the nitty gritty, check out our Security & Reliability page.

FAQs

Q: There’s often a big learning curve when taking on new software. How does Jane support the onboarding process?

A: We hear you! No matter your learning style, we’ve created resources for you like our step-by-step training guide called Jane University, videos and webinars for the visual learners, dedicated Account Setup Calls, and phone support for those who prefer to talk it through.

Q: My hands are already full running my practice, what if I have questions or need a helping hand along the way?

A: We know that you need answers fast. That’s why we offer unlimited support with call wait times averaging 2 minutes ¹, so you can get answers to your questions before your coffee goes cold. ☕

Q: I’ve been surprised with hidden fees from other software. Will this be the case with Jane, too?

A: There’s a time and place for surprises and your monthly bill isn’t one of them. That’s why we pride ourselves on transparent pricing. There are no hidden fees, and we’ll never lock you into a contract.

And if you’re curious about what’s new in Jane? Our What’s new in Jane webinar is a good place to start. We walk through recent updates and how they might fit into your practice. 💙

We hope that this has helped you get to know us a bit better. If you’re still deciding between Jane and SimplePractice (or another EMR), we totally get it, it’s a big decision. We’d love to help make your decision easier by showing you around. You can book a demo with our team to walk through the features and workflows that interest you the most.

And for a little further reading, below, you’ll hear from Jane Ambassadors who’ve used both SimplePractice and Jane firsthand. 🙂

▶️ CouchSide Coordinators: Simple Practice or Jane? A VA Team’s Honest Review for Therapists and Wellness Providers

▶️ Dr. Carrie Jackson: Jane EMR Review – Why I Switched From SimplePractice After 5 Years

¹ Based on average 2025 Behavioral Health Support Team wait times.