Shelby and Michelle received Jane’s Stevie AwardⓇ on behalf of the entire Support Team.

A really proud moment for a really great team

The best support calls end with someone feeling a little better than when they started. Not just closing a ticket, but making someone’s day feel easier so they can get back to doing the work they love. That belief earned Jane’s Support Team a Bronze Stevie® Award in 2023, another Bronze in 2025, and this year a Silver Stevie® Award for Customer Service Department of the Year in Computer Software at the 20th annual Stevie Awards for Sales & Customer Service.

We’re so proud of that, and a little bit amazed every time. This year’s competition drew more than 2,100 nominations from organizations across 41 countries, which makes the recognition feel that much more meaningful.

Marc Dyer, VP of Customer Success at Jane, puts it this way:

“At Jane, great support is not an afterthought, it’s core to who we are. Our Support Team shows up every day with skill, empathy, and dedication to help practitioners navigate the realities of running a clinic. We’re proud to support a community doing such meaningful work, and we’re grateful for the trust they place in us.”

Built for the people behind the practice

So, what keeps the support team motivated and raising the bar year after year? It’s the community on the other side of every conversation. Practitioners are out there doing genuinely hard, meaningful work: helping people feel better, move better, heal. We take it seriously that they trust us to help keep their practices running.

That’s the mission we keep coming back to: Help the Helpers. It shapes how we build our product, and it’s the heartbeat behind everything our Support Team does.

Thank you for trusting us with your practice.

— The Jane Team

And if you’re curious about Jane, we’d love to meet you.