Turning support into moments of delight
At Jane, we believe customer support should be more than just problem-solving. It’s about connection, reassurance, and yes, even delight.
That word, “delight,” might not be the first thing that comes to mind when you connect with a support team. But for us, it shapes how we show up in every conversation. It means anticipating what someone needs before they ask, finding creative solutions, and caring about the experience long after the issue is resolved.
Recently, this approach was recognized with a Bronze StevieⓇ Award for Customer Service Department of the Year. It’s a global recognition for excellence in customer service.
Marc Dyer, VP of Customer Success at Jane, shares,
“Every call, every email, and every chat is an opportunity to help our customers thrive in the amazing work they do. This award is a meaningful recognition of the care, empathy, and expertise our team brings to those moments.”
We’re really proud of the work our team does. And we’re really proud about what the award represents: a shared partnership between Jane and the incredible practitioners who trust us to help them run their practices.
The people behind the practice management software
Our customers inspire us every day. They’re thoughtful, hands-on practitioners who show up for their communities. And we want to show up for them in the same way.
That’s why we’ve created specialty teams to handle more complex questions and trained our support team in attentive listening, fast problem-solving, and clear communication. Every one of these choices is driven by our mission to “help the helpers.” It means being the kind of support team that practitioners can genuinely count on.
Want to learn more about Jane support? Curious about how we can help? Let’s chat about how to get in touch with our team and get the help you need.
FAQ
I need help with my Jane account. What do I do next?
Every Jane plan comes with unlimited human support by phone, chat or email, 6 days/week. Our team would love to hear from you.
How can I contact Jane support?
There are a few ways to contact the team:
- Call the Jane Support Team and we’ll take our time to answer every question
- Chat with the Jane Support Team for fast answers from a real human
- Email [email protected] and we’ll be in touch soon
Does support with Jane cost extra?
No. Every Jane plan comes with unlimited, thoughtful support.
Can I get help with setting up my Jane account?
Jane offers unlimited support for onboarding and data imports. That level of help is included in all our plans, so you can get going with confidence.
How can I learn about how other practitioners are using Jane?
We’re always amazed at the ways practitioners are using Jane to help run their clinics. To learn from others and to get helpful tips and tricks, join our Community. It’s a welcoming and helpful space, full of like-minded practitioners.
People really love the follow-up resources our support team provides. If you ever have a question, our guide is a great place to start. And if you’re ready to speak to someone about getting started with Jane, we’d love to meet you. You can book a demo and see if Jane’s right for you.
⭐ Here’s an update! Our team also took home a Silver Stevie® Award for Customer Service Department of the Year in 2026.
Read the full press release below
Jane App Wins Bronze Stevie® Award at 2025 Stevie Awards for Outstanding Customer Service in Tech Industry
Vancouver, BC – [May 1, 2025] – Jane Software Inc., a leading practice management software for health and wellness practitioners, is proud to announce that it has been awarded a Bronze Stevie Award in the Customer Service Department of the Year - Computer Software (100 or More Employees) category at the 19th annual Stevie Awards for Sales & Customer Service.
Marc Dyer, VP of Customer Success at Jane, shares, “Every call, every email, and every chat is an opportunity to help our customers thrive in the amazing work they do. This award is a meaningful recognition of the care, empathy, and expertise our team brings to those moments. It’s a reminder that our work is more than customer service; it’s a partnership with an inspiring community of clinics and practitioners who help so many people out there in the world — and that’s what Jane is all about.”
The Stevie Awards for Sales & Customer Service celebrate the best in customer support, contact centers, and sales around the world. This year’s competition received more than 2,100 nominations from organizations of all sizes and industries across 45 nations and territories.
Stevie Awards president Maggie Miller stated, “We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
About Jane Software Inc.
Jane is a practice management platform and EMR designed for health and wellness providers. Over 200,000 practitioners rely on Jane to help them open, run, and grow their practices. With flexible, user-friendly features and unlimited, human-powered support, Jane helps practitioners manage their businesses efficiently — so they can focus on what they love: delivering exceptional care.
Jane also received the Excellence in Customer Service Award from Business Intelligence Group this year. In 2024, Jane made Deloitte Technology’s Fast 50 program, as well as Globe and Mail’s Top Growing Companies.
For more details, visit: jane.app, jane.app/pricing, and jane.app/careers.
SOURCE Jane