Jane Guide.

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Unapplying a Payment

Say you want to unapply a payment that a patient has made. You might have applied the payment to the wrong invoice, or a patient pre-paid for their visit but you need to change their treatment, or you just need to make changes to the invoice. Easy. First, go to the Patient Tab, Find Patient and then locate the Billing Tab.

Select the Payments tab, and then identify the payment line you want to unapply. Then click “View”.


  • Click the “Unlink” icon button to unapply the payment from the invoice.

Now you will have credit on the patient’s account!