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Why did my client's card decline?

When you’re taking a payment using Jane Payments, we sent a request to your client’s credit card issuer, who lets us know if it’s “Approved!” or “Declined.” Whenever a credit card is declined, we often jump to conclusions and assume it’s due to insufficient funds (but that’s not usually the case!). Jane tries to give you as much information as possible why a transaction is declined, but oftentimes, we don’t receive a lot of information into the “why” from your client’s credit card provider, as the card provider is the one who approves or declines a transaction.

If your client has ensured that their credit card is valid and should work, it would be best to have them call their credit card issuing bank or provider to ensure they’re not blocking or preventing the payment, and to make sure their billing address is up to date. We wish we could call them on your behalf, but they only like to speak to the person who has a credit card with them.

More information on Declined Cards:


As always, if you have any questions please don’t hesitate to reach out to our team! 😊 Our email address is [email protected] and we can be reached by phone at 1-844-310-5263.

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