Jane's Guide

Here's all the help you need to use Jane.


Multiple Payment Methods

Patients also have the option to pay with more than one method of payment (e.g., part cash, part credit)

Once you’re ready for checkout, select the invoices you’re paying and click Next to proceed to the payment area.

Select your first payment method and edit the amount to apply in the field on the right. Click “Add Payment Method” to add additional payments, and edit the amount received with each. You can then proceed to print or email the receipt.

If you’re receiving an insurer payment or using the old billing screen, in the Receive Payment area, set the first Payment Method and enter the amount they’re paying in the Amount to Apply field beside the invoice.

Then click the blue Apply button on the bottom left, and then repeat the steps for the remaining payment types.


Jane Payments and multiple payment methods

If you are processing in-app credit or debit card payments with Jane Payments, we do not recommend using more than one Jane Payments method in a single transaction.

This includes:

  • Two payment methods processed online (for example, two different saved cards).
  • One payment method processed online and the other through the Jane Payments terminal.

If a patient wants to use more than one Jane Payments card, or a mix of Jane Payments online and the terminal, we recommend processing them as separate payments instead.

To do this, complete the first Jane Payments transaction, then process the remaining amount as a second Jane Payments transaction or another payment method. For more details, check out our guide on Partially Pay an Invoice.