Sometimes you may need to remove a patient’s credit card on file. A client may reach out to the clinic to remove their saved card on file, or when a credit card has expired or been replaced.
Note: Removing a patient’s credit card can only be done by the Account Owner or a Full Access user.
To remove the card on file, you can head to the Patient’s Profile > Billing > Credit Cards. From here you can press the View button.
You can then select the Remove Credit Card button.
To finalize removing the credit card, you can hit the OK button.
To confirm that the card has been removed, you will see a Deleted badge located under the Card Type.