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FAQ: Subscription Licenses and Jane's Usage Report

All practices signed up prior to January 3rd, 2023 will continue to operate under their existing licensing model.

Are you looking to review your past usage or figure out your current usage for your Jane subscription? Looking to update the number of licenses you’re currently subscribed to? Let’s review how to manage that!


How are my licenses calculated?

Practitioners have three license options:

  • Primary license (included in the subscription cost)
  • Full license (24 booked hours* = 1.0 license)
  • Half license (<24 booked hours* = 0.5 license)
  • There is no fee for admin staff.

*Booked hours refers to the number of actual booked appointments in a practitioner’s schedule. This does include post-treatment-time, but this doesn’t include Breaks, empty shifts, or time spent doing administrative tasks like charting or scheduling.


Where can I see my usage in my account?

If you’re looking for a way to double-check your current usage or perhaps check your usage over time, you can head to the Reports tab in the top blue menu and look for the Hours Scheduled/Booked Report.

This report can be filtered by location, practitioner, and date range so you can specify exactly what you’re looking for. Any practitioners with an average of 24 booked hours or more per week need one license, and any practitioners with less than 24 hours booked hours per week require a half license.

As a reminder, we only include booked hours and not scheduled hours in our usage calculation.


How to update licenses (when practitioners leave or join the practice)

We understand that life is busy and always changing, this is why you will always have the flexibility to manage the number of licenses within your account.

Let’s have a peek at how this is done, click on Settings > Jane Subscription in your account to get started.

Once within your accounts page you will scroll to the bottom of the page and select the Change subscription tab.

It is here that you will be able to click on the dropdown arrow beside the number of licenses that you are currently subscribed to and either increase or decrease as needed.

Keep in mind that once adjusted you will want to ensure that you click on the Select tab below the plan that you have changed and Jane will take care of the rest :)


We had a staff member leave our practice - why doesn’t our subscription reflect that change in staffing?

While we’d eventually love to automate adjustments to your Jane subscription, any changes to your Jane subscription would currently need to be made manually. You can check out our steps on How to update licenses (when practitioners leave or join the practice) and we’re also happy to help make this adjustment on your behalf.

If you have any questions about your Jane subscription or how many licenses you’ll need moving forward, shoot us an email [email protected] or give us a call at +1 844-310-JANE (5263).

Looking to learn more about your Jane subscription? You can check out our guide Managing your Jane Subscription.

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