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Identity verification for your Jane Payments account

We’ve partnered with our friends at Stripe to help us power Jane Payments behind the scenes. When you first sign up for Jane Payments, as well as after you’ve processed a few credit card transactions, they might reach out to you by email and ask for more information about you or your practice.

Don’t feel comfortable clicking a link in the email? We understand. You can access the same secure area right from your Jane account’s Settings > Jane Payments area, followed by the “Log in to Stripe” link listed by your account.

You’ll want to confirm all of your business details, including retyping your Business Number (also known as your Business Tax ID). This will need to be the exact same as how your business is registered, including the address. This may or may not be where your clinic is currently located.

Now, on to the Business Representative part. You’ll want to make sure you’re listed as the director of the company and that you’re using the information that’s associated with your tax ID. This could be your personal Tax ID if you choose to set up the account as an individual, or your business tax ID if registering as a company.

💡 NOTE: This information is used for verification purposes only. This is largely done for our mutual protection - if we only asked for business information, which is often publicly available, there would be no way to verify that the account had been opened by the legitimate owner of the business.

Because we’re processing payments online, we request information that may otherwise be provided in person (for example physically bringing your SIN/SSN card or driver’s license to the bank). We request your tax ID as it is attached to your name, and your name is then attached to the business.

Why are you collecting this information?

We simply want to make sure you are who you say you are, and that you’re the correct person to make decisions on behalf of your practice or business. Well, government regulations say we have to do this.

In long scary legal language, we’re required to collect, verify, and maintain identity information on the individuals associated with a Jane Payments account. These requirements come from our regulators and financial partners, and are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.

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