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Verification for your Jane Payments account

We’ve partnered with our friends at Stripe to help us power Jane Payments behind the scenes. When you first sign up for Jane Payments, as well as after you’ve processed a few credit card transactions, they might reach out to you by email and ask for more information about you or your practice.

Don’t feel comfortable clicking a link in the email? We understand, it’s good practice to be cautious! You can access the same secure area right from your Jane, let’s walk through these flows! Note: They both accomplish the same thing, however doing this from within Jane should make it a bit faster for you!

📍 Updating your information from within Jane

First, we’re heading over to Settings > Jane Payments > Click Update your account here.

From there, you’ll see a prompt load at the top of your Jane screen, indicating that an Action is required. Here, you can hit Update.

Next, a pop-up will appear, and you’ll be asked if you would like to proceed with verification by clicking Send code. You’ll then need to enter the verification code sent to you via text.

an image of the verification screen with an arrow pointing to the blue send code button

Once verification is complete, you’ll see the information about your account and you will be on the lookout for anything with an Information required banner. Select Edit beside that option and update as needed.

An image of the verification summary page and an arrow pointing to the edit option

Finally, you can hit Confirm.

An image of the payout details with an arrow pointing to the blue confirm button

📍 Updating your information from within Stripe’s Dashboard

You can start this process from directly within Stripe (or from their email link), or you can head there from Jane too to be extra safe. To get there from Jane, head over to Settings > Jane Payments > Click Update your account here.

Next, you’ll hit Go To Stripe.

Here you’ll be prompted to click Update info, and follow the prompts.

FAQ

Why are you collecting this information?

Stripe need to make sure you are who you say you are, and that you’re the correct person to make decisions on behalf of your practice or business. Well, government regulations say they have to do this.

In long scary legal language, we’re required to collect, verify, and maintain identity information on the individuals associated with a Jane Payments account. These requirements come from our regulators and financial partners, and are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes. More information here if you are curious - https://support.stripe.com/questions/know-your-customer-obligations

Why do I need to provide my SIN/SSN number?

Because we’re processing payments online, we request information that may otherwise be provided in person (for example physically bringing your SIN/SSN card or driver’s license to the bank). We request your tax ID as it is attached to your name, and your name is then attached to the business.

Why is the information I’ve entered not being accepted?

This is likely due something that you are entering not matching what is in the verification system. It could be something as simple as a typo in your name, or perhaps the incorrect address entered. Ultimately, you’ll need to enter your information exactly how your business was registered.

How long does verification take?

Once you’ve uploaded your information, or manually entered any requirements, it generally takes 24-72 hours to be approved.

What should I do if I’m having trouble verifying my information?

If you’ve attempted verification and have not been able to resolve it, please reach out to our support team!

💡 NOTE: This information is used for verification purposes only. This is largely done for our mutual protection - if we only asked for business information, which is often publicly available, there would be no way to verify that the account had been opened by the legitimate owner of the business.

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