Credit Memos don’t appear on the Transactions Report or the Daily Transactions Report because no patient payment is received. They do appear on the following reports:
- Billing Summary Report: Credit Memos contribute to applied totals for the date range when applied or unapplied, and will appear under the Credit section.
- Sales Report: A Credit Memo appears once it has been applied to an invoice.
- Compensation Report (Collected Cash version): A Credit Memo appears once applied to an invoice and contributes to a staff member’s compensation for the date it was applied or unapplied. Credit Memos don’t affect the Invoiced version of the report because that version doesn’t account for payments.
- Applied & Unapplied Payments Report: Displays all Credit Memos applied or unapplied to invoices within a date range, across all payment methods including gift cards.
- Credit Report: Unapplied Credit Memos appear in the credit totals on a patient’s account. This report includes both regular credits and Credit Memos, and only be filtered by the date. The report will account for all the available credits as of the filtered date.
- Credit Memo Report: Displays a full list of Credit Memos.
- Cash Reconciliation Report: Credit Memos contribute to the Credit Used and Credit Added sections, and Credit Memos with a remaining balance are displayed separately.
Supporting Information
- The Credit section of the Billing Summary Report reflects the net change in credit for a given day or date range.
- If a Credit Memo is created and applied on the same day, no net change is recorded, and it won’t appear in that section.
- Credit Memos don’t affect the Invoiced version of the Compensation Report because that version doesn’t account for payments.