Question
Can I book a new appointment in a time slot that still shows a dark grey or black cancelled, rescheduled, or deleted appointment on my schedule?
Answer
Yes. Dark grey (can look black) blocks are cancelled, rescheduled, or deleted appointments, but they still block their time slot on your schedule. You can book over them in two ways:
- Option 1: Hide them. Click the cogwheel icon in the bottom-right corner of the schedule, then toggle off Cancelled, Rescheduled, and Deleted. Toggle them back on afterward if you want them visible again.
- Option 2: Use double booking mode. First, a staff member with Full Access goes to Settings > Schedule Settings, turns on Allow double booking, and clicks Save. Then, go back to your schedule and follow these steps:
- Press D on your schedule to turn double booking mode on. The dark grey appointments slide to the side so you can book in the same slot.
- Press D again to turn double booking mode off.
Supporting Information
Schedule Settings are personal to your Staff Profile, so hiding appointments only changes your own view.
Double booking mode is admin only. It does not allow patients to double-book themselves through online booking.